Service Manager

Orkin; Williston (VT); On-site; USD 70,000 - 95,000; Full time

Job summary

Orkin in Williston, VT is seeking a Service Manager to lead daily service operations on-site. This full-time role oversees scheduling, route efficiency, service quality, coaching field staff, and ensuring safety and customer service standards.

You will partner with local leadership to meet branch goals, address customer concerns, and drive process improvements, while maintaining accurate records and monitoring operational metrics.

Qualifications

• Demonstrated leadership and ability to coach team members.
• Strong customer service skills and client relationship building.
• Experience managing schedules, routes, and field workflows.
• On-site work in Williston, VT with safety and compliance focus.

Responsibilities

• Oversee daily service operations and scheduling.
• Coach field staff and provide performance feedback.
• Monitor service quality, safety, and customer satisfaction.
• Maintain records and track operational metrics.

Skills

Leadership & team management

Customer service & communication

Scheduling & route optimization

Operational & organizational

On-site readiness

Education

High school diploma or equivalent

Job description

Company Description

Orkin, a wholly owned subsidiary of Rollins, Inc. (NYSE: ROL), has been a leader in the pest control industry for more than 125 years, known for reliability, performance, and strong customer relationships. The company's award-winning team uses Integrated Pest Management and advanced technology to deliver maximum protection with minimal exposure for customers. Orkin backs its services with one of the industry's most comprehensive guarantees, reinforcing its commitment to quality and customer satisfaction. Team members benefit from hands-on training, career growth opportunities, and a recession-resistant industry where no prior pest control experience is required. Joining Orkin means building a long-term career with a respected, stable brand.

Role Description

The Service Manager role at Orkin in Williston, VT is a full-time, on-site position responsible for overseeing daily service operations and supporting a team of service professionals. This role manages scheduling, route efficiency, and service quality to ensure customers receive timely, effective pest control solutions. The Service Manager provides coaching, performance feedback, and ongoing support to field staff while reinforcing safety, compliance, and customer service standards. This position also collaborates with local leadership to meet branch goals, address customer concerns, and implement process improvements. The Service Manager maintains accurate records, monitors operational metrics, and helps drive service excellence and customer retention.

Qualifications

• Demonstrated leadership and team management abilities, including coaching, mentoring, and performance oversight.
• Strong customer service and communication skills, with the ability to resolve issues and build long-term client relationships.
• Operational and organizational skills for managing schedules, service routes, and workflow in a fast-paced environment.
• Basic business and analytical skills, including comfort with metrics, reporting, and using technology for service management.
• Ability to work on-site in Williston, VT, including field support and occasional hands-on involvement with service delivery.
• High school diploma or equivalent; post-secondary education or relevant certifications in management, operations, or related fields are beneficial.
• Valid driver's license with a satisfactory driving record and ability to meet company and regulatory safety standards.
• Previous experience in service management, field operations, or a customer-facing role is preferred; experience in pest control or any related industries is a plus.