Service Manager

M&K Truck Centers; Waukee (IA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

ESOP program

Comprehensive benefits

Paid holidays and vacation

Job summary

M&K Truck Centers in Waukee, IA is seeking a Service Manager to oversee daily Service Department activities and drive efficiency, profitability, and customer satisfaction.

The role requires a Bachelor's in Business Management, 5 years of related experience, strong interpersonal skills, and CDL preferred; we offer competitive pay, ESOP, and comprehensive benefits.

Qualifications

• Bachelor’s Degree in Business Management preferred.
• Five years of related experience and/or training required.
• Strong interpersonal skills are necessary.
• Experience with heavy duty dealerships preferred.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
• Works with the COO and Director of Service to accomplish assigned goals.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.
• Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.
• Coordinates and maintains a working relationship with all other department heads
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Skills

Strong interpersonal skills

Education

Bachelor's Degree in Business Management

Five years of related experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Regular Full-Time DEPT MGR Waukee, IA, US

2 days ago Requisition ID: 3095

Salary Range: $85,000.00 To $115,000.00 Annually

We are currently seeking a Service Manager to coordinate and oversee the daily activities for the Service Department. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
• Works with the COO and Director of Service to accomplish assigned goals.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.
• Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.
• Coordinates and maintains a working relationship with all other department heads
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Education

Bachelor’s Degree (BA) in Business Management preferred.

Five years of related experience and/or training required.

Strong interpersonal skills are necessary.

Experience with heavy duty dealerships preferred.

CERTIFICATES, LICENSES, REGISTRATION

CDL preferred; must meet company insurability standards.

What We Offer:

Competitive salary and benefits package, including an ESOP program.

Opportunities for professional development and growth.

A supportive and dynamic work environment.

Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k), ESOP program, paid holidays, and vacation.