Service Manager

Trek Bicycle Corporation; Virginia (MN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Tuition Reimbursement up to $15,000

Job summary

A leading bicycle retailer in Virginia is seeking a Service Manager to oversee the Service Center operations. This role involves managing staff, interacting with customers, and ensuring service quality. Candidates should have at least 3 years of experience in a bicycle service center and strong leadership skills. The position offers competitive pay and a variety of benefits, emphasizing a positive work culture.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication skills required.
• Ability to motivate and develop future leaders.

Responsibilities

• Lead the operations of the Service Center.
• Manage customer communication and service orders.
• Train and develop service staff.

Skills

Leadership skills

Customer service

Communication skills

Bicycle service center experience

Proactive learning

Job description

Service Manager page is loaded## Service Managerlocations: Stafford, Virginiatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: Trek113050## Job LocationTrek Store Stafford **Summary**## Job DescriptionAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.**What you’ll bring to the team*** A positive, pitch-right-in attitude and motivation to help every customer find what they need* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Great leadership skills and the ability to motivate and develop future leaders* Ability to plan effectively and stay a step ahead of your shop’s needs* 3+ years of bicycle service center experience* A commitment to delivering the best possible experience for every customer* An active learning engine and willingness to attend Trek Service classes in Waterloo, WI* Proactive approach to staying up to date on industry changes and trends**Compensation Range**Hourly Rate $20.00 - $25.00**Trek Benefits**• Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: E-Verify Right to Work Poster: |Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Learn more of why Trek is one of the top