Service Manager

Trek Bicycle Corporation; Henderson (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading bicycle retailer in Henderson, NV is seeking a Service Manager to oversee the Service Center operations. You will lead, train your team, optimize service workflow, and ensure customer satisfaction at every stage. Ideal candidates should have over 3 years of experience in a bicycle service center, strong communication and leadership skills. This position offers a dynamic work environment where you can grow with a passionate team. Join us to make an impact and help customers during their service experience.

Qualifications

• 3+ years of bicycle service center experience.
• Proven leadership skills focused on team development.
• Excellent communication skills for managing customer interactions.

Responsibilities

• Lead operations for the Service Center at the store.
• Train and develop the service team.
• Manage service workflow and KPIs for customer satisfaction.

Skills

Communication

Leadership

Customer Service

Bicycle Service Center Experience

Job description

Service Manager page is loaded## Service Managerlocations: Henderson, Nevadatime type: Full timeposted on: Posted Todayjob requisition id: Trek114501## Job DescriptionAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.**What you’ll bring to the team*** A positive, pitch-right-in attitude and motivation to help every customer find what they need* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Great leadership skills and the ability to motivate and develop future leaders* Ability to plan effectively and stay a step ahead of your shop’s needs* 3+ years of bicycle service center experience* A commitment to delivering the best possible experience for every customer* An active learning engine and willingness to attend Trek Service classes in Waterloo, WI* Proactive approach to staying up to date on industry changes and trends*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Learn more of why Trek is one of the top