Service Manager

Haug Kubota LLC.; United States; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Job summary

Haug Kubota LLC is seeking a Service Department professional to greet customers, identify needs, and coordinate repairs and service opportunities.

You will prepare estimates, schedule work, and communicate progress with customers while ensuring accurate documentation and efficient operations.

Qualifications

• One or more years’ experience or technical college degree or certification preferred.
• Experience managing technicians in a shop setting.
• Experience with repair, service, and maintenance.
• Experience with mechanical, electrical, and hydraulic systems.
• Experience operating vehicles, tools, and equipment.
• Experience with basic computer functions.
• Experience using computer based diagnostic tools preferred.

Responsibilities

• Greets customers, answers service calls, identifies service needs, and communicates repair recommendations and additional service opportunities.
• Records and communicates customer concerns, diagnostic information, repair needs, and job details to technicians.
• Prepares service quotes and repair estimates; communicates repair status, costs, and updates to customers throughout the service process.
• Schedules and assigns diagnostic, repair, reconditioning, setup, pickup, and delivery work based on technician skills, workload, and equipment needs.
• Coordinates and tracks used equipment reconditioning, new equipment setup, and warranty work.
• Works with the Sales Department to coordinate internal work orders and service-related needs.
• Monitors technician productivity and efficiency, keeps technicians on task, and provides coaching and diagnostic assistance as needed.
• Assists technicians with parts identification, parts research, and pre-ordering parts for upcoming jobs.
• Reviews and ensures complete and accurate work order documentation, including diagnostics, repairs performed, parts used, labor hours, and customer concerns prior to billing.
• Communicates, implements, and monitors service department processes to promote efficiency, quality, safety, and customer satisfaction.
• Develops and works toward service department goals and budget in alignment with organizational financial and operational objectives.
• Supports the execution of service department marketing initiatives and coordinates customer clinics, field days, and other promotional events.
• Participates in recruiting, staffing, employee development, training, and performance evaluation of service department personnel.
• Schedules trucks for DOT inspections, maintains permits and individual truck binders, and keeps vehicle inspection and compliance records current.
• Helps retrieve, stage, and move equipment for service, repair, setup, or delivery.
• Maintains the condition, organization, and cleanliness of the service shop, vehicles, tools, inventory, and equipment; ensures technicians maintain clean and orderly work areas.
• Operates and maintains vehicles, tools, and equipment necessary to perform job responsibilities.
• Maintains current knowledge of service procedures and applicable safety requirements.
• Follows and enforces company safety policies, procedures, and regulations within the service department.
• Performs other duties as assigned by management.

Skills

Technician management

Repair and maintenance experience

Mechanical systems

Electrical systems

Hydraulic systems

Vehicle and tool operation

Basic computer skills

Diagnostic tools

Education

Technical college degree or certification

Tools

Computer based diagnostic tools

Job description

• Greets customers, answers service calls,identifiesservice needs, and communicates repair recommendations andadditionalservice opportunities
• Records and clearly communicates customer concerns, diagnostic information, repair needs, and job details to technicians
• Prepares service quotes and repair estimates; communicates repair status, costs, and updates to customers throughout the service process
• Schedules and assigns diagnostic, repair, reconditioning, setup, pickup, and delivery work based on technician skills, workload, and equipment needs
• Coordinates and tracks used equipment reconditioning, new equipment setup,andwarranty work.
• Works with the Sales Department to coordinate internal work orders and service-related needs
• Monitors technician productivity and efficiency, keeps technicians on task, and provides coaching, guidance, and diagnosticassistanceas needed
• Assiststechnicians with parts identification, parts research, and pre-ordering parts for upcoming jobs
• Reviews and ensures complete andaccuratework order documentation, including diagnostics, repairs performed, parts used, labor hours, and customer concerns prior to billing
• Communicates, implements, and monitors service department processes to promote efficiency, quality, safety, and customer satisfaction
• Develops and works toward service department goals and budget in alignment with organizational financial and operational objectives
• Supports the execution of service department marketing initiatives and coordinates customer clinics, field days, and other promotional events
• Participates in recruiting, staffing, employee development, training, and performance evaluation of service department personnel
• Schedules trucks for DOT inspections,maintainspermits and individual truck binders, and keeps vehicle inspection and compliance records current
• Helps retrieve, stage, and move equipment for service, repair, setup, or delivery
• Maintains the condition, organization, and cleanliness of the service shop, vehicles, tools, inventory, and equipment; ensures techniciansmaintainclean and orderly work areas
• Operates andmaintainsvehicles, tools, and equipment necessary to perform job responsibilities
• Maintains current knowledge of service proceduresand applicable safety requirements
• Follows and enforces company safety policies, procedures, and regulations within the service department
• Performsother duties as assigned by management

Dealership Standards

• Maintains a clean work area and performs work in a neat and orderly fashion
• Reports to work on time
• Employs good time-management skills and can work independently
• Demonstratesgood workethic
• Communicates effectively one-on-one and in groups
• Maintains positive, professional working relationships dealership wide
• Works cooperatively with co-workers and management
• Exhibits a constant commitment to customer service, promoting the dealership to customers
• Follows all safety rules and regulations in performing work assignments
• Completes required training
• Maintains current knowledge ofKubotaand competitive products

Experience & Qualifications

• One or more years’ experience or technical college degree or certification preferred
• Experience managing technicians in a shop setting
• Experience with repair, service, and maintenance
• Experience with mechanical, electrical, and hydraulic systems
• Experience operating vehicles, tools, and equipment
• Experience with basic computer functions
• Experience using computer based diagnostic tools preferred
• Able to lift, bend, and carry
• Valid driver’s license with an insurable driving recordrequired
• CDL preferred

This job description is meant to provide a general overview of the expected tasks for this position. It is not an exhaustive list of all the current responsibilities associated with the position.Additionaltasks will be added as needed and at the discretion of the dealership.

HaugKubota. offers a competitive wage and benefit package including:

• Paid Time Off with Paid Holidays
• Paid Individual Health Insurance
• Health Savings Accounts
• 401k with Company Match
• Company Paid Life Insurance
• Workwear Clothing and Optional Laundering
• Prescription Protective Eyewear
• Employee Discount

HaugKubota.providesan estimated base pay range. The actual starting pay offer will account for our overall wage and benefit package, applicant experience, training, skill, and internal equity among our existing employees. This is a salariedposition with a potential hiring offer range of $65,000-80,000 annually, based onfactorslisted above.