Service Manager

Rosauers Supermarkets Inc; Twisp (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Bonus eligible

Health care plan (Medical, Dental, VIs

Job summary

Rosauers Supermarkets Inc. invites experienced store leadership to join our team in the Pacific Northwest. You will assist the Store Manager and Assistant Manager with daily operations, recruit and train new staff, ensure productive performance, and help drive store profitability.

We offer weekly pay, a semi-annual bonus opportunity, and a full benefits package including health care, retirement plans, PTO, insurance options, and employee assistance programs. Equal opportunity employer.

Qualifications

• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Proven organizational capabilities and attention to detail.
• Experience in recruiting, training and evaluating staff.
• Ability to manage operations and improve performance.

Responsibilities

• Support Store Manager and Assistant Manager with daily operations.
• Oversee recruitment and training of new team members.
• Ensure productive work and professional development.
• Delegate tasks and supervise business operations.
• Support performance evaluations for team members.
• Handle customer complaints quickly and professionally.
• Monitor operations and staffing levels, and report to upper management.
• Prepare regular reports and ensure policy compliance.
• Assist in achieving business and profit objectives.

Skills

Leadership

Communication

Organization

People management

Customer service

Job description

Description

We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of food enthusiasts - individuals who get a kick out of exploring the corners of our store, finding new foods to add to their pantry. We stock the freshest ingredients alongside a wide selection of groceries that cater to every taste and preference. But it doesn't stop at our shelves - we're here to curate memorable shopping experiences for each person that walks through our doors. Our secret ingredient? Our incredible team who encourage each customer to be part of these experiences, immersing themselves in the world of food.

What You'll Do

• Help the Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Help direct our team member performance evaluation process.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Evaluate and improve operations and financial performance. Establishing and achieving business and profit objectives.
• Prepare regular reports for upper management.
• Ensuring team members follow company policies and procedures.
• Monitor store activity and ensuring it is properly provisioned and staffed.
• Perform other tasks as assigned.

Benefits & Perks

• Amazing earning potential, you'll be paid weekly.
• Bonus eligible position (see details below)
• Health Care Plan (Medical, Dental, Vision, Prescription)
• Retirement Plan (Pension, 401k + Company Match)
• Paid Time Off (Vacation, Sick, Holidays)
• Life Insurance (Basic, Voluntary, AD&D)
• Life Flight Insurance
• Pet Insurance Options
• Employee Discounts
• Scholarship Opportunities
• Leadership Training
• Employee Assistance Program

Position is eligible for a semi-annual bonus from 0 - 20% of base wages considering company performance and position goals met.

Note: Benefit eligibility may vary based on role, length of service, store location, hours worked, and any applicable collective bargaining agreement.

Requirements

• Candidates must be 18+ years or older
• Complete a pre-employment background check
• Must be able to lift, carry and push 25 pounds
• Outstanding organizational and leadership skills
• Strong understanding of leadership principles
• Excellent communication skills

Since Being Founded, We've

• Grown to 2,000+ employees
• Opened 23+ store locations in the PNW
• Won multiple awards in our community

Rosauers Supermarkets is an equal opportunity employer and is committed to hiring a diverse team.