Service Manager

Bridgestone Americas, Inc.; Town of Webster (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting day 1

Paid vacation and holidays

On-the-job training and company-funded ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay) program available

Job summary

Bridgestone Americas, Inc. in the Town of Webster is seeking a skilled Automotive Service Manager. You'll manage customer relationships, oversee auto service technicians, and ensure exceptional customer satisfaction and team engagement.

The ideal candidate will have significant automotive repair knowledge and proven management abilities, driving sales and team development in a dynamic work environment.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Willingness to continue education and stay current in automotive repair issues.
• Must have a valid automotive driver's license.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Oversee hiring and training of an effective auto service team.
• Drive sales through proactive customer interactions and thorough vehicle inspections.

Skills

Problem solving – customer complaints

Teammate and customer communication skills

Inventory management

Scheduling skills

Ability to lead and coach others

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Position Summary

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $21.63 - $32.45

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
  • Teammate and customer/communication skills.
  • Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Preferred Qualifications

• 2 year degree or equivalent.

Benefits

• Medical, Dental and Vision – Starting day 1 for all our teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.

What we offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long‑term well‑being.
• A diverse and inclusive team.

Equal Employment Opportunity

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.