Service Manager

Bridgestone Americas, Inc.; Thousand Oaks (CA); On-site; USD 31,216 - 46,824; Full time

Benefits offered by this job

Medical, Dental and Vision - Starting day 1

Paid vacation and holidays

On-the-job training and ASE certifications

Flexible work schedule

401(k) match

On-demand pay program

Job summary

Bridgestone Americas, Inc. is looking for an Auto Service Manager in Thousand Oaks, California. This role combines automotive repair expertise with people skills to manage customer relationships and lead a team of vehicle technicians. Responsibilities include overseeing service operations and ensuring high customer satisfaction.

The ideal candidate will have substantial auto service experience, strong leadership qualities, and a commitment to continued education in automotive issues. Competitive salary and benefits are offered from day one.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Willingness to continue education and stay current in automotive repair.
• Must have a valid automotive driver's license.

Responsibilities

• Manage scheduling and assign duties to auto service staff.
• Oversee hiring and training of an effective service team.
• Ensure exceptional customer satisfaction and retention.
• Drive sales through proactive customer interactions.

Skills

Problem solving - customer complaints

Communication skills

Inventory management

Team leadership

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Job Category

Retail

Position Summary

Combining your in-depth automotive repair knowledge with your exceptional people skills, you’ll manage customer relationships and frequently serve as a liaison between technicians and customers. You’ll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Pay Range: $22.66 - $33.99

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
  • Teammate and customer/communication skills.
  • Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver’s license at all times in order to test drive customer vehicles.

PREFERRED QUALIFICATIONS

• 2 year degree or equivalent.

Benefits

• Medical, Dental and Vision – Starting day 1 for all our teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.