Service Manager

Become a Roadie; Town of Sheboygan (WI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision Insurance

Paid vacation

Parental & Bereavement leave

Life insurance

401(k) retirement plan

Disability insurance

Identity theft protection

Employee assistance program

Tuition reimbursements

Profit-sharing

Stock units

Community involvement

Holiday bonus

Job summary

Texas Roadhouse is seeking a legendary Service Manager to oversee Front of House daily operations, manage FOH employees, and ensure Legendary Food and Legendary Service for guests.

Responsibilities include driving sales, enforcing policies, providing training, coaching staff, managing liquor orders, and ensuring safety and compliance across all FOH activities.

Qualifications

• Experience managing Front of House staff.
• Knowledge of liquor laws and Responsible Alcohol Service guidelines.
• Ability to train and develop hourly employees and assistant managers.
• Experience reviewing applications, interviewing, and hiring FOH staff.
• Strong focus on guest satisfaction and sales-driving initiatives.

Responsibilities

• Drive sales, service steps, and guest satisfaction.
• Enforce employment policies and oversee FOH cleanliness and guest safety.
• Provide or direct Front of House training.
• Manage performance, coaching, and disciplinary actions for FOH staff.
• Oversee liquor orders and control liquor costs.
• Ensure compliance with liquor laws and Responsible Alcohol Service guidelines.
• Develop key employees by providing daily feedback and coaching.
• Schedule hours and assign tasks for FOH staff.

Skills

Leadership

Guest service

Training & development

Staff scheduling

Hiring & interviewing

Cost control

Safety compliance

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests.

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.