Service Manager

Texas Roadhouse, Inc.; Kansas City (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Flexible Spending Accounts

Monthly Profit-Sharing Program

Quarterly RSU Program

Annual holiday bonus

Job summary

Texas Roadhouse, Inc. is seeking a legendary Service Manager to oversee Front of House operations at our Kansas City restaurant. You will lead a team, drive guest satisfaction, and coach staff to deliver Legendary Food and Legendary Service.

The role emphasizes people leadership, training, and maintaining high standards of safety and hospitality. We offer a competitive benefits package and a culture that rewards performance.

Qualifications

• Driving sales, steps of service, and guest satisfaction.
• Enforcing compliance with employment policies and overseeing cleanliness and safety of guests.
• Providing or directing Front of House training.
• Managing performance of Front of House employees, including evaluations, coaching, and discipline.
• Managing liquor orders and controlling liquor costs.
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines.
• Assisting with the development of key employees through daily feedback during one-on-ones.
• Reviewing applications, interviewing, and hiring Front of House staff.
• Directing work for employees, setting hours and weekly schedules, and assigning tasks.
• Creating a fun, safe environment by upholding core values and goals, with staff incentives.
• Understanding, managing, and practicing safe food handling procedures.

Responsibilities

• Driving sales, steps of service, and guest satisfaction.
• Enforcing compliance with policies and overseeing cleanliness and guest safety.
• Providing Front of House training.
• Managing performance including evaluations, coaching, and discipline.
• Directing weekly schedules and task assignments.
• Developing staff through daily feedback and one-on-ones.
• Interviewing and hiring Front of House staff.
• Maintaining safe food handling procedures.

Skills

People management

Guest service

Scheduling

Training

Coaching

Compliance

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.