Service Manager

Texas Roadhouse; Town of Hamilton (WI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

Parental Leave

Bereavement Leave

Donor Leave

Adoption Assistance

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Retirement Plan

Tuition Reimbursements

Profit-Sharing Program

RSU Program

Community involvement

Annual holiday bonus

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations, manage Front of House employees, and ensure Legendary Food and Legendary Service for our guests.

The role includes driving guest satisfaction, enforcing policies, providing Front of House training, and directing scheduling and performance reviews to maintain a high-energy, safe restaurant environment.

Qualifications

• Experience leading front-of-house teams.
• Strong customer service orientation.
• Ability to train and coach staff.

Responsibilities

• Oversee daily Front of House operations.
• Manage Front of House staff performance and scheduling.
• Ensure compliance with employment policies and safety standards.
• Provide Front of House training and coaching.
• Monitor liquor orders and manage liquor costs.
• Enforce Responsible Alcohol Service guidelines.
• Review applications and participate in hiring Front of House staff.
• Direct task assignment and shift scheduling during restaurant hours.
• Create an engaging, safe work environment and run staff incentives and contests.
• Support development of key employees and conduct periodic reviews.

Skills

Guest service leadership

Team management

Training and development

Liquor cost control

Scheduling

Compliance enforcement

Performance evaluations

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests.

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants.