Service Manager

Becomearoadie; Hurricane (WV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation & Maternity Leave

401(k) Retirement Plan

Annual holiday bonus

Employee Assistance Program

Job summary

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations and manage Front of House employees to ensure Legendary Food and Legendary Service. You will drive guest satisfaction, enforce policies, and lead training programs in a busy restaurant environment.

The role includes scheduling, hiring, coaching, and maintaining safe food handling procedures while upholding our core values and service standards.

Qualifications

• Driving sales, steps of service, and guest satisfaction.
• Providing or directing all Front of House training.
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline.

Responsibilities

• Enforcing compliance with employment policies and overseeing cleanliness and safety of guests.
• Managing liquor orders and controlling liquor costs.
• Directing work for Front of House staff including scheduling and task assignment.
• Reviewing applications and hiring Front of House employees.

Skills

leadership

training

guest satisfaction

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience,

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status.