Service Manager

Becomearoadie; Durham (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

401(k) Retirement Plan

Annual holiday bonus

Job summary

Texas Roadhouse is a people-first company that delivers Legendary Food and Legendary Service. The Service Manager will oversee all Front of House daily operations, manage FOH employees, and ensure exemplary guest experiences. If you have a passion for people and leading teams, you are invited to join our culture of growth and rewards.

We emphasize top-tier service, training, and leadership development. The role offers a comprehensive total rewards package after 30 days for eligible Restaurant

Qualifications

• Experience managing Front of House operations.
• Proven ability to drive guest satisfaction.
• Knowledge of liquor laws and responsible alcohol service.
• Experience hiring and training Front of House staff.

Responsibilities

• Driving sales, steps of service, and guest satisfaction.
• Enforcing employment policies and overseeing restaurant cleanliness and guest safety.
• Providing Front of House training.
• Managing performance, coaching, and discipline of FOH staff.
• Managing liquor orders and controlling liquor costs.
• Enforcing liquor laws and Responsible Alcohol Service guidelines.
• Giving daily feedback during one-on-ones with key employees and hourly staff.
• Reviewing applications, interviewing, and hiring Front of House staff.
• Directing work, scheduling, and task assignment before/during/after open hours.
• Creating a fun, safe environment and incentives for staff.
• Ensuring safe food handling procedures.

Skills

Leadership

Customer service

People management

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience.

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.