Service Manager

TriMark USA, LLC; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Tuition Reimbursement

Pet Insurance

Legal Insurance

Community Service Day

Spotlight Awards

Job summary

TriMark USA, LLC in Tampa, FL is seeking a Service Manager to oversee technicians and coordinate service operations. The role emphasizes planning, organizing, and controlling all service activities to meet customer requirements while supporting sales efforts.

It is a field-based, in-office position located in Tampa. The candidate should have 5–8 years in a service management role within the foodservice industry, experience with ERP systems, and strong leadership with proficiency in Microsoft

Qualifications

• 5–8 years of experience in a management role in the service/commercial foodservice industry or equivalent.
• Experience in web-based software systems and knowledge of ERP systems.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Team management and leadership experience.
• Ability to pass a background check post offer acceptance.

Responsibilities

• Oversee technicians and coordinate service operations to meet customer requirements.
• Plan, organize, and control all service activities as a field-based manager.
• Support sales activities and assist technicians on-site as needed.
• Ensure health and safety rules are followed and SOPs are implemented.
• Manage dispatch, inventory accuracy, and collaboration with parts/customer service.
• Lead training programs and conduct performance evaluations for staff.
• Monitor department productivity and drive budget/revenue goals.
• Foster communication between service planning and parts departments.
• Travel as required to support field operations and client sites.

Skills

Leadership

Team management

Problem solving

Communication

Travel

Tools

ERP systems

Microsoft Office

Job description

Why you’ll love it here!

• + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• + 401k
• + Community Service Day
• + Spotlight Awards
• + National Sales Excellence Awards
• + CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Manager reports to the President
• Located in Tampa, FL
• Full-Time
• In Office

The Service Manager acts as a field manager, responsible for overseeing technicians and coordinating service operations. This role involves planning, organizing, and controlling all service activities to meet customer requirements and support sales activities. The Service Manager is a field-based position, actively supporting technicians when needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Health and Safety:

• Ensure staff members are trained on health and safety rules and procedures.
• Conduct random QC inspections during or after repairs, onsite training, random vehicle inspections, and customer site visits.

Technician Management:

• Oversee training programs for technicians.
• Keep technicians focused on customer requirements and maintain continuous communication regarding department productivity.
• Perform all technician performance evaluations.

Inventory Management:

• Ensure accuracy and currency of all technician truck inventories.
• Collaborate with the parts manager to ensure cycle counts are completed.

Dispatch and Customer Service:

• Collaborate with the Customer Service Manager to monitor the dispatch board for quality and timely service calls.
• Coordinate to support lease customers.

Safety and Best Practices:

• Follow safe work practices and accident prevention procedures.
• Create best practices for handling service and ensure the department follows safe practices.

Budget and Revenue:

• Maintain accounting of inventory and assist with budget/revenue goals.
• Sell additional company services whenever possible.

Training and Development:

• Create training programs for all technicians and assure the department follows safe practices.
• Provide tools necessary to ensure the department's productivity and safety.

Team Management:

• Participate in hiring/training and motivate staff to form an effective and efficient team.
• Identify developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills.

Communication and Coordination:

• Communicate with planning for the service department and the parts department.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Outstanding written, verbal, organizational, and problem-solving skills.
• Self-motivated, resourceful, detail-oriented, and energetic.
• Ability to work independently as well as thrive in a team-oriented environment.
• Exceptional work ethic with a focus on achieving goals and targets in a timely manner.
• Ability to travel.

QUALIFICATIONS & EXPERIENCE:

• 5 – 8 years of experience in a management role in the service/commercial foodservice industry, or equivalent military or practical experience.
• Experience in web-based software systems and knowledge of ERP systems.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.