Service Manager

Ruan Transportation Management Systems, Inc.; Smyrna, Northern (TN, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401k

Job summary

Ruan is seeking a lead service technician/manager in Smyrna, TN, to supervise trucking maintenance operations and drive profitability. You will oversee technicians, manage schedules, ensure safety and DOT compliance, and coordinate with customers and vendors.

Requirements include ASE certification or equivalent diesel trade training, 3-5 years lead tech experience, and proficiency with MS Office. Schedule Monday–Friday, 7:00am–4:00pm, onsite.

Qualifications

• Requires ASE Certification or demonstrated competency in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical Systems, Heating/Air Conditioning.
• Must have 3-5 years of experience; 2+ years as lead technician or service manager.

Responsibilities

• Supervise and lead a team to build and maintain a strong operation.
• Manage service operations and financial performance at complex facilities; assist in budgeting.
• Analyze operating costs, equipment utilization, and productivity to identify improvements.
• Oversee purchasing of parts, tires, oil, and shop supplies; manage inventories.
• Resolve service and scheduling issues through timely communication with customers, drivers, vendors, and staff.
• Ensure compliance with DOT, OSHA, EPA, DOL and other regulatory agencies.

Skills

Leadership

DOT compliance

Communication

Budget management

Problem solving

Education

Associate/Vocational/Technical Degree or equivalent experience

ASE Certified Technician or equivalent

Tools

MS Office

Job description

Manages truck/trailer maintenance for one or more operations. Direct service operations and supervise technicians and support staff in operation. Maximize equipment utility, customer satisfaction and operational profitability.

Responsibilities:

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Manage the service operations and financial performance at more complex facilities. Assist in creating the service budget. Monitor and maintain the budget. Organize, plan and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
• Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity and identify opportunities for improvement. Develop and implement new processes to better meet established organization's needs and operational goals.
• Manage purchasing of parts, tires, oil and shop supplies and services utilizing Ruan national account programs and manage inventories.
• Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors and Ruan personnel.
• Ensure compliance with company rules, DOT, OSHA, EPA, DOL and other government regulatory agencies. Maintain current permits on vehicles.
• Develop and maintain positive working relationships with customers, on-site personnel, vendors and all levels of Ruan personnel.
• Maintain shop facility to company standards.
• Perform other job-related duties and special projects as required.

Requirements

This is a full time position working onsite in Smyrna, TN.

Schedule: Monday - Friday

Hours: 7:00am - 4:00pm

Job Requirements/Minimum Qualifications:

Education: Associate, Vocational, or Technical Degree or equivalent work experience

Course(s) of Study: Diesel Technician Trade School with current status of ASE Certified Technician or demonstrated competency through equivalent experienced in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical/Electrical Systems, Heating and Air Conditioning, and/or Medium & Heavy Truck PMI (T-2 through T-8). Perfer L2 Advanced Diesel Specialist designation

Experience: 3-5 years

Type of Experience:Minimum of 2 year experience as lead technician or service manager. Requires experience performing mechanical work on a various types of tractors/trailers.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee should have broad knowledge in DOT rules and regulations. Strong math skills with the ability to compute rates, ratios, and percentages. Must have very good working knowledge of MS Office products and ability to learn various computer software applications. Demonstrated leadership and management ability. Must have good interpersonal and relationship management skills and demonstrate cooperation and teamwork in accomplishing goals and objectives. Must possess excellent verbal and written communications skills. Needs the ability to set priorities and accomplish duties of position with little supervision and direction.

Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.