Primary responsibilities for this position includes:
- Responsible for Parts and Service Sales financial targets – sales, margins, expenses, net income.
- Responsible to continuously focusing on improving the performance, productivity and shop efficiency on parts and service of the CSC location.
- Direct and manage all branch Parts and Service functions. Responsible for the daily management of all branch personnel, and ensure compliance with all company policies.
- Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues.
- Manage and coordinate various activities with Company locations including, but not limited to, warranty administration, accounting functions, parts sales functions, insurance and customer repair estimates and trailer sales administration.
- Maintain departmental annual budget, as it relates to sales and expenses. Provide corrective action plans to management as necessary to achieve plan.
- Responsible for new customer acquisition and growth of current customer base through offsite sales calls.
- Responsible for materials management, including, but not limited to, investment dollars, customer fill rates and utilization of Kanban process.
- Responsible for the general maintenance and appearance of the facility. Must maintain facility and make recommendations to management on updates that are needed.
- Ensure CSC compliance with all environmental and safety and health policies for the facility and employees.
- Recruit, train, supervise, motivate, and evaluate CSC personnel.
- Performs additional duties as assigned by management or required by the position.
Qualifications
- Must possess a Bachelor’s Degree preferred and/or a minimum of 3-5 years prior managerial experience in a related industry.
- Excellent communication skills, both verbal and written.
- Must be proficient in Microsoft Office programs; including Word, Excel, etc.
- Must be able to maintain confidentiality of proprietary information.
- Must have a valid driver’s license and insurable driving record for occasional travel.
Required Skills
- Excellent communication skills, both verbal and written.
- Ability to maintain confidentiality of proprietary information.
- Valid driver’s license and insurable driving record for occasional travel.