Service Manager

Industrial Fluid Solutions; Sheboygan (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Industrial Fluid Solutions is seeking a hands-on Service Manager to lead the service team. This working manager role blends field service, team leadership, customer relationships, scheduling, and operational oversight.

You will work alongside Fluid Technicians in the field on large or technical projects while handling office leadership to keep the service division running smoothly.

Qualifications

• 2-4+ years of relevant service, field, industrial, manufacturing, maintenance, or leadership experience.

Responsibilities

• Work hands-on in the field with Fluid Technicians and larger customer projects.
• Provide technical guidance and troubleshoot field challenges.
• Lead, coach and schedule a team of Fluid Technicians; manage daily service work.

Skills

Leadership

Field service

Mechanical aptitude

Job description

Hands-On Leadership | Field Service | Customer Relationships

If you're the kind of leader who would rather work alongside your team than manage from behind a desk, this could be a great fit.

We're looking for a hands-on Service Manager to lead our Industrial Fluid Solutions service team. This is a working manager position that combines field service, team leadership, customer relationships, scheduling, and operational oversight.

You'll spend time in the field working alongside Fluid Technicians, particularly on larger or more technical projects, while also handling the office and leadership responsibilities necessary to keep the Service division running efficiently.

This is a great opportunity for someone who enjoys solving problems, working with their hands, leading people, and building a strong service operation.

What You'll Do

Work Alongside the Team

• Work hands-on in the field with Fluid Technicians.
• Step in on larger, technical, or high-priority customer projects.
• Provide technical guidance and help troubleshoot challenges in the field.
• Make sure jobs are completed safely, efficiently, and to customer expectations.

Lead the Service Team

• Lead, coach, and support a team of Fluid Technicians.
• Schedule and prioritize daily service work.
• Assign technicians, vehicles, equipment, and products based on job needs.
• Help recruit, onboard, train, and develop technicians as the team grows.
• Hold the team accountable while creating a strong, collaborative work environment.

Keep the Operation Moving

• Balance technician capacity and resources with customer and service demands.
• Monitor labor, payroll, productivity, and service performance.
• Identify opportunities to improve processes, efficiency, and utilization.
• Ensure tools, equipment, vehicles, and other resources are available for the team.
• Maintain and reinforce strong safety practices in both customer and company environments.

Take Care of the Customer

• Serve as a key point of contact for service customers.
• Develop strong, long-term customer relationships.
• Help resolve service issues and ensure commitments are met.
• Look for opportunities to grow service revenue through technician capacity, utilization, service rates, and expanded customer relationships.

What We're Looking For

We're looking for someone who can comfortably move between the shop floor, a customer facility, and the office.

Ideally, you bring:

• 2-4+ years of relevant service, field, industrial, manufacturing, maintenance, or leadership experience.
• Experience leading or coordinating a field/service team.
• Mechanical aptitude and a willingness to work hands-on.
• Strong troubleshooting and problem-solving skills.
• Ability to organize people, equipment, schedules, and competing priorities.
• Confidence communicating directly with employees and customers.
• A strong commitment to workplace safety.
• Manufacturing and/or metalworking fluid experience is a plus, but we're also interested in strong service leaders who are willing to learn the industry.

This Role May Be a Great Fit If You're Currently a...

Service Supervisor • Field Service Lead • Maintenance Supervisor • Working Foreman • Shop Supervisor • Lead Technician • Service Technician ready for leadership • Industrial Maintenance Lead

The Work Environment

This isn't a desk-only management position. You'll work in a combination of manufacturing, production environments, and an office setting.

The position involves regular standing and walking, hands-on work, regional travel, and occasional lifting, pushing, or pulling up to 50 lbs.

How We Work

Our culture is built around a few straightforward principles:

• Thoughtful Problem Solving - Think through challenges and find solutions that work.
• Hard Working - Show up ready to contribute.
• Fair, Balanced & Straightforward - Communicate candidly and treat people fairly.
• Accountability - Take ownership and follow through.
• Humbly Confident - Know your stuff without needing to prove it.
• Achieving Results While Having Fun - Work hard, deliver results, and enjoy the team you work with.