Service Manager

Southland Industries, Inc.; Schertz (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) with 50% company match (no cap)

Medical, dental, and vision insurance

Annual bonus program

Life and AD&D insurance

Disability income protection

Pre-tax flexible spending plans

Paid parental leave

Paid holidays and PTO

Training and professional development

Wellness benefits

Job summary

Southland Industries, Inc. is seeking a Service Operations Manager to guide service technicians through supervisory leadership, ensuring safe, high-quality maintenance and repairs for commercial systems.

You will own the service book of business, drive growth and profitability, coach teams, enforce safety compliance, and collaborate with account managers to align service scope with client needs. Strong leadership and communication are essential.

Qualifications

• 7 years of service maintenance/repair experience in the mechanical industry, including lead roles.
• OSHA-30 certification required within six months of hire.
• Valid U.S. Driver License with clean driving record.
• Trade/technical training preferred.
• Strong verbal and written communication and organizational skills.

Responsibilities

• Directly responsible for delivery and financial performance of service book of business (Service Agreements, Repairs, T&M).
• Lead teams through supervisors; monitor performance and provide coaching and development.
• Ensure safety, regulatory compliance, and risk management across projects.
• Provide technical support to supervision and technicians as needed.
• Assist with service quotes and estimates to support sales and growth initiatives.
• Review financial statements and performance data to identify cost reductions and improvements.
• Coordinate with account managers to understand customer scope before repairs or contracts.
• Visit job sites to evaluate technician performance and safety compliance.
• Oversee procurement of supplies and equipment for technicians.
• Lead hiring, training, and development; conduct team meetings.

Skills

Team leadership

Budgeting

Safety compliance

Coaching & development

Communication

OSHA-30 certification

Driver license

Problem solving

Education

High school diploma or GED

Job description

Manages teams of service technicians through service supervisors in the safe and efficient servicing of commercial industry trades, equipment, components & systems.

• Directly responsible for the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Manages assigned teams typically lead by supervisors. Manages and monitors team performance. Communicates goals and provides performance appraisals to direct reports. Provides coaching, training and development plans as appropriate.
• Manages teams to meet growth and profitability goals. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures.
• Provides technical support and guidance to supervisor and technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives. Assists sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates.
• Manages and reviews financial statements, sales and activity reports, or other performance data to measure productivity and goal achievements and identifies areas needing cost reduction or program improvement.
• Monitors work performed to ensure quality of work, cost estimates and customer expectations are met.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Visits job sites to evaluate technician abilities, performance, and safety compliance.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Strengthens customer relationship and investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Identifies trends and recommends sustainable solution to the next level of management as appropriate.
• Actively involved in the hiring, development and counseling of employees, including developing and conducting group meetings and training employees.
• Performs additional assignments as requested/needed.

Qualifications

• High school degree or GED
• 7 years of experience performing service maintenance and repair work within the mechanical industry, including lead experience
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)
• Valid U.S. Driver License and clean driving record
• Successful completion of a trade/technical training program preferred
• Working knowledge of business/industry practices, processes and standards
• Strong verbal and written communication skills
• Strong organizational and problem-solving skills
• Ability to successfully lead a team and motivate workers
• Good Microsoft Office skills and other related business application

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurancePre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, to join our dynamic team.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement : Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be establishedafter a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Job Location Schertz, Texas, United States Position Type Full-Time/Regular

Alternate Location

N/A