Service Manager

DeSHAZO, LLC; Saraland (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401k plan with match

Company-paid short term disability

Long term disability insurance

Company-paid basic life insurance

Employee assistance program

9 paid holidays

PTO Program

Tool purchase program

Weekly pay periods with direct deposit

Competitive pay

Job summary

DeSHAZO, LLC is seeking an experienced Service Manager to lead and develop our field service team in the Mobile, AL market. The ideal candidate will have a strong background in overhead crane service, maintenance, troubleshooting, and installations, along with leadership skills to grow the team and deliver quality customer service.

Key responsibilities include coordinating daily field work, planning projects with customers and engineers, scheduling technicians, and maintaining strong customer

Qualifications

• 6+ years in overhead crane service, preferably in service management or field service.
• Strong understanding of overhead crane systems, mechanical/electrical troubleshooting, maintenance, and installations.
• Experience leading or developing field service technicians is highly preferred.

Responsibilities

• Manage and coordinate daily field service, maintenance, inspection, and installation activities region-wide.
• Plan projects with customers, sales, estimators and engineers to coordinate resources and timely completion.
• Schedule and dispatch service technicians; monitor upcoming projects and activities.

Skills

Field service leadership

Customer service

Communication

Project planning

Microsoft Office

Tools

Microsoft Office

Job description

DeSHAZO is seeking an experienced Service Manager to lead and develop our field service team in the Mobile, AL market.

The ideal candidate will have a strong background in overhead crane service, maintenance, troubleshooting, and installations, along with the leadership skills needed to develop a team and deliver quality customer service.

Key Responsibilities

• Manage and coordinate daily field service, maintenance, inspection, and installation activities throughout the region.
• Work with customers, sales personnel, estimators, and engineers to plan projects, coordinate resources, and ensure work is completed efficiently.
• Schedule and dispatch service technicians while maintaining visibility of upcoming projects and service activities.
• Build strong customer relationships and communicate project updates, technical issues, and recommended solutions.
• Provide technical support and troubleshoot mechanical and electrical issues with technicians in the field.
• Coordinate materials and equipment with suppliers to support upcoming service projects.
• Lead, coach, and develop service technicians through hands‑on training and performance management.
• Participate in technician recruiting, interviewing, annual performance reviews, and promotion recommendations.
• Maintain accurate project documentation and assist other Service Managers with resources and project guidance as needed.

Requirements

• Ideally, 6+ years of experience in the overhead crane industry, preferably in service management, field service, or engineering.
• Strong understanding of overhead crane systems, mechanical and electrical troubleshooting, maintenance, inspections, and installations.
• Previous experience leading or developing field service technicians is highly preferred.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities, work independently, and take ownership of responsibilities.
• Proficient in Microsoft Office and comfortable learning company‑specific software.

Physical Requirements

• Ability to stand/walk 95% of the workday.
• Lift /Carry up to 45-50 pounds.
• Squat, twist, reach, climb, and bend frequently.
• Ability to push/pull material with equipment assistance.
• Possess hand/eye coordination and bilateral dexterity (gross and fine).
• Possess depth perception and peripheral vision.
• Possess the ability to hear.

Working Conditions

• Subject to working frequently at considerable heights
• Exposure to hot and cold Conditions.

Compensation

• Annual salary plus bonus/incentive potential.
• Personal vehicle & mileage reimbursement program.

Incentive Compensation Considerations

This position is eligible for a subjective bonus payment on an annual basis in recognition for performance and contributions. The criteria that will be considered will include, but not be limited to:

• The financial performance of the office.
• The professional development of the service technicians: including technical skill set, appearance, documentation, safety of technicians and customer communications.
• The improvements in customer service obtained through job/project planning, communication and execution.
• The success in fostering and maintaining a cooperative attitude of teamwork and customer service.

Benefits Available

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company‑paid short term disability insurance
• Long term disability insurance available
• Company‑paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission:

DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor‑made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.