Service Manager

Cinépolis Cinemas USA; San Mateo (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Cinépolis Cinemas USA in Dallas, TX is seeking a Service Manager to oversee daily front‑of‑house operations, ensure guest service excellence, and coach service teams across auditorium, lobby, and concessions.

This full‑time, on‑site role requires coordinating with projection, kitchen, and bar teams, maintaining safety and cleanliness, handling scheduling and training, and driving guest satisfaction through strong leadership.

Qualifications

• Leadership and people-management experience in service settings.
• Strong customer-service mindset with guest interaction skills.
• Ability to coordinate multiple front-of-house operations (lobby, concession, auditorium).
• Solid communication, both verbal and written, with cross-functional teams.
• Basic business/admin skills including cash handling and inventory support.
• Experience in movie theaters, hospitality, retail, or restaurant environments is a plus.
• Ability to work evenings, weekends, and holidays; comfortable standing for long periods.
• High school diploma or equivalent; additional hospitality/business education preferred.

Responsibilities

• Oversee daily front-of-house operations and guest service standards.
• Schedule, train, coach, and supervise service staff.
• Monitor auditorium, lobby, and concession floor activities; resolve guest concerns.
• Coordinate with projection, kitchen, and bar teams for smooth showtimes.
• Maintain cleanliness, readiness of guest areas, and safety procedures.
• Track service metrics and support inventory and cash handling procedures.
• Collaborate with leadership to improve processes and guest satisfaction.

Skills

Team leadership

Customer service

Operations management

Communication

Cash handling

Education

High school diploma or equivalent

Hospitality/business coursework preferred

Tools

POS systems

Cinema management systems

Job description

Company Description

Cinépolis Cinemas USA is a leading world‑class cinema exhibitor that delivers elevated movie‑going experiences through its Cinépolis Luxury Cinemas, Cinépolis theater concepts, 4DX, and kid‑focused Cinépolis Junior auditoriums. Headquartered in Dallas, TX, the company operates 21 luxury and premium theaters across Southern California, Florida, New York, New Jersey, Connecticut, Texas, and Ohio, with additional locations planned. As part of Cinépolis International, the world’s fourth largest movie theater circuit, Cinépolis USA benefits from a global legacy of innovation in luxury cinema experiences. Team members join an international community that values film, hospitality, and guest service. Worldwide, Cinépolis employs more than 39,000 people, all working to provide guests with the best possible experience in film entertainment.

Role Description

The Service Manager is a full‑time, on‑site role based in Dallas, TX, responsible for overseeing daily front‑of‑house operations to ensure exceptional guest service. This role manages service teams, including scheduling, training, coaching, and performance oversight, while maintaining adherence to company service standards and operational policies. The Service Manager monitors auditorium, lobby, and concession floor activity, resolves guest concerns promptly, and drives a welcoming, safe, and efficient environment. Daily tasks include coordinating with projection, kitchen, and bar teams, ensuring cleanliness and readiness of all guest areas, and supporting special events and high‑traffic showtimes. The role also involves tracking service metrics, supporting inventory and cash handling procedures, and collaborating with leadership to improve processes and overall guest satisfaction.

Qualifications

• Candidates should possess strong team leadership and people management skills, including staff coaching, conflict resolution, and building a collaborative service culture.


• Candidates should possess customer service and hospitality skills, with the ability to manage guest interactions, handle complaints professionally, and maintain high service standards.


• Candidates should possess operational and organizational skills, such as shift coordination, time management, and attention to detail in maintaining cleanliness and safety.


• Candidates should possess communication and interpersonal skills, including clear verbal and written communication and the ability to work effectively with cross‑functional teams.


• Candidates should possess basic business and administrative skills, such as understanding of cash handling, inventory support, and use of point‑of‑sale and cinema management systems.


• Relevant experience in movie theaters, hospitality, retail, or restaurant environments, especially in a supervisory or management capacity, is highly beneficial.


• Ability to work evenings, weekends, and holidays as required by cinema operations, and to stand and move throughout the theater for extended periods.


• High school diploma or equivalent required; additional education in hospitality, business, or related fields