Electrical Service Manager

Wisler Plumbing, Heating, Cooling, & Electric; Rocky Mount (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

90% Company-Paid Health Insurance

401(k) with Company Match

Paid Holidays and Paid Time Off

Tuition Reimbursement

Daily Hot Breakfast Provided

Company Vehicle for field positions

Job summary

A leading service provider in Rocky Mount, Virginia, is seeking an experienced Service Manager. In this role, you will lead your team to ensure operational excellence, mentor talent, and drive customer satisfaction. Responsibilities include inspiring leadership, managing resources, and reporting on team performance. Required qualifications include trades experience, team management, and proficiency in Microsoft Office. This position offers an annual salary of $90–120,000, alongside excellent benefits and a supportive team culture.

Qualifications

• 3 years of team management experience with at least 4 reports.
• 3 years of customer service experience.
• Clean background check and acceptable work/character references.
• Pre-employment and random drug testing required.

Responsibilities

• Inspire leadership and mentor talent to foster individual development.
• Streamline operations and manage resources effectively.
• Drive innovation and report results based on data-driven insights.

Skills

Team management

Customer service

Communication

Operational efficiency

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Service Manager

As a Service Manager, you’ll take the lead in driving your team’s success while building an environment of growth and collaboration.

Key responsibilities include:

• Inspire Leadership: Motivate and guide your team with confidence and purpose.
• Mentor Talent: Foster individual development through coaching and regular feedback.
• Streamline Operations: Organize, delegate, and ensure daily tasks run smoothly.
• Deliver Excellence: Resolve customer concerns with efficiency and high standards.
• Track Progress: Set clear goals, monitor performance, and achieve measurable results.
• Resource Optimization: Manage staffing, budgets, and resources effectively.
• Champion Communication: Foster collaboration and clear communication across teams.
• Ensure Compliance: Stay ahead of regulations to maintain a compliant operation.
• Drive Innovation: Identify opportunities to improve processes and enhance customer satisfaction.
• Report Results: Present data-driven insights on team performance and key metrics.

Benefits

$90–120,000 annual salary, plus bonuses and incentives.

• 90% Company‑Paid Health Insurance
• Optional Dental and Vision Insurance
• Company‑Funded Life and AD&D Insurance
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Paid Training and Accredited Trade Education
• Career Growth and Promotion Opportunities
• Tuition Reimbursement (role dependent)
• Employee Discounts
• Volunteer Opportunities
• Company-Provided Tools/Technology for Field Roles
• Company Vehicle (field positions)
• Daily Hot Breakfast Provided
• Supportive, Family‑Oriented Team Culture

Requirements

• Trades experience in one of the three trades (Plumbing, Electrical, or HVAC)
• 3 years of team management experience (with at least 4 reports)
• 3 years of customer service experience
• Proficient with Microsoft Office 365 and standard software like Word and Excel
• Clean background check and acceptable work/character references
• Pre‑employment and random drug testing required
• Must be authorized to work in the U.S.
• High School Diploma or equivalent
• Clean driving record

Equal Opportunity Employer

Wisler Plumbing, Heating, Cooling & Electric is proud to be an Equal Opportunity Employer.