Service Manager

Xylem; Rockford (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Xylem in Rockford, IL is seeking a dedicated Customer Service Manager to lead a trained team, ensuring timely, high-quality service for external customers. The role requires heavy industrial experience, CPI/HPI technology exposure, and strong written and verbal communication skills; you will liaison with sales and management and provide status reports to guide next steps.

Associate's degree is required, with 3+ years in technical support or management, and a proven ability to motivate staff to

Qualifications

• Associate's degree is required and 3+ years in technical support or management.
• Excellent written and verbal communication skills are required.
• Heavy industrial experience with CPI/HPI related technology exposure is preferred.

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner.
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.

Skills

Customer service

Leadership

Communication

Education

Associate's degree or equivalent experience

Job description

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

Must have heavy industrial experience, CPI/HPI related technology exposure

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction
• Provide status and service reports to recommend next steps to management

Qualifications

• Associate's degree or equivalent experience
• 3+ years' of experience either in technical support or management
• Excellent written and verbal communication skills