Service Manager

STYL Residential; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

STYL Residential is seeking a Service Manager for the Creekside at Crabtree community in Raleigh, NC. This role leads a team of Technicians and oversees maintenance operations to ensure exceptional resident service and smooth property performance.

You will troubleshoot equipment, perform unit turns, and implement preventative maintenance with a focus on safety and efficiency across the community. The ideal candidate brings hands-on maintenance leadership and a commitment to customer satisfaction.

Responsibilities

• Ensure service requests and repairs are made correctly and in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Vendor management and other duties
• Perform routine maintenance and inspections of equipment
• Maintain an organized, clean and safe work area
• Monitor inventory of parts and supplies are at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Maintain superior customer service with residents
• Communicate effectively and professionally with residents, fellow associates, vendors, and supervisors
• Work with the Maintenance team to maintain and implement an effective preventative maintenance program
• Assists property manager in creation and achievement of budgeted expectations
• Responsible for the training and development of property technicians on all property systems
• Ensure all building emergencies are handled in a timely manner

Job description

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our Creekside at Crabtree community in Raleigh, NC.

About Us

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience.

STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

Job Summary

We are looking for a hardworking individual who is looking to advance their career in maintenance services with a fast-growing company. Service Managers are accountable for a team of Technicians and the maintenance and administrative operations of the property. The Service Manager responsibilities include fixing and troubleshooting equipment, completing unit turns, and assisting the community and your team in maintaining the highest standard of customer service.

Essential Job Functions

• Ensure all service requests and repairs are made correctly and in a timely manner
• Maintain cleanliness of exterior buildings and parking areas
• Vendor management and other duties
• Perform routine maintenance and inspections of equipment
• Maintain an organized, clean and safe work area
• Monitor inventory of parts and supplies are at appropriate levels
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Maintain superior customer service with residents
• Communicate effectively and professionally with residents, fellow associates, vendors, and supervisors
• Work with the Maintenance team to maintain and implement an effective preventative maintenance program
• Assists property manager in creation and achievement of budgeted expectations
• Responsible for the training and development of property technicians on all property systems
• Ensure all building emergencies are handled in a timely manner