Service Manager

Rosauers Supermarkets Inc.; Pullman (WA); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Bonus eligible

Health care plan

Retirement plan

Paid time off

Life Insurance

Life Flight Insurance

Pet Insurance Options

Employee Discounts

Scholarship Opportunities

Leadership Training

Employee Assistance Program

Job summary

Rosauers Supermarkets Inc. in Pullman, WA is seeking a store leader to support daily operations, oversee staff onboarding, and drive excellent customer service.

You will manage recruitment, training, and performance assessments, ensure policy compliance, and help optimize store performance with regular reporting.

Qualifications

• 18+ years or older.
• Complete a pre-employment background check.
• Must be able to lift, carry and push 25 pounds.
• Outstanding organizational and leadership skills.
• Excellent communication skills.

Responsibilities

• Assist Store Manager and Assistant Manager with daily operations.
• Oversee recruitment and training of new team members.
• Ensure team productivity and professional development.
• Delegate tasks and supervise store operations.
• Support performance evaluation processes.
• Handle customer complaints professionally.
• Evaluate operations and financial performance; establish objectives.
• Prepare regular reports for upper management.
• Ensure adherence to company policies and procedures.
• Monitor store activity and staffing provisions.
• Perform other assigned tasks.

Skills

Leadership

Communication

Team Management

Sales / Customer Service

Operations Planning

Job description

Description

We're Rosauers Supermarkets your local neighborhood grocery store. Ever since we first opened our doors in the heart of Spokane, Washington, we've been a gathering place for those who appreciate sharing delicious food with others. We're all about fostering a local community of food enthusiasts - individuals who get a kick out of exploring the corners of our store, finding new foods to add to their pantry. We stock the freshest ingredients alongside a wide selection of groceries that cater to every taste and preference. But it doesn't stop at our shelves - we're here to curate memorable shopping experiences for each person that walks through our doors. Our secret ingredient? Our incredible team who encourage each customer to be part of these experiences, immersing themselves in the world of food.

What You'll Do:

• Help the Store Manager and Assistant Manager with day-to-day operations.
• Oversee recruitment and training of new team members.
• Ensure team members work productively and develop professionally.
• Delegate responsibilities and supervise business operations.
• Help direct our team member performance evaluation process.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.
• Evaluate and improve operations and financial performance. Establishing and achieving business and profit objectives.
• Prepare regular reports for upper management.
• Ensuring team members follow company policies and procedures.
• Monitor store activity and ensuring it is properly provisioned and staffed.
• Perform other tasks as assigned.

Benefits & Perks:

• Amazing earning potential, you'll be paid weekly.
• Bonus eligible position (see details below)
• Health Care Plan (Medical, Dental, Vision, Prescription)
• Retirement Plan (Pension, 401k + Company Match)
• Paid Time Off (Vacation, Sick, Holidays)
• Life Insurance (Basic, Voluntary, AD&D)
• Life Flight Insurance
• Pet Insurance Options
• Employee Discounts
• Scholarship Opportunities
• Leadership Training
• Employee Assistance Program

Position is eligible for a semi-annual bonus from 0 - 20% of base wages considering company performance and position goals met.

Note: Benefit eligibility may vary based on role, length of service, store location, hours worked, and any applicable collective bargaining agreement.

Requirements

• Candidates must be 18+ years or older
• Complete a pre-employment background check
• Must be able to lift, carry and push 25 pounds
• Outstanding organizational and leadership skills
• Strong understanding of leadership principles
• Excellent communication skills

Since being founded, we’ve:

• Grown to 2,000+ employees
• Opened 23+ store locations in the PNW
• Won multiple awards in our community

Not for you? Check our other opportunities:

Rosauers Supermarkets is an equal opportunity employer and is committed to hiring a diverse team.