Service Manager

FleetPride; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

FleetPride in Pittsburgh is seeking a Service Manager to supervise and coordinate operations across the Service Center, drive EBITDA and inventory goals, and ensure customer satisfaction. You will oversee service workflows, manage invoices, and lead a team of technicians.

The role requires a high school diploma or GED (bachelor’s preferred), strong P&L experience, and proven leadership. The position offers on-site work and the chance to impact a growing national after-market truck parts business.

Qualifications

• Experience in service operations and customer service.
• Ability to manage a P&L and budgets.
• Strong leadership and coaching skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee all Service functions and workspaces in the Service Center.
• Delegate tasks and monitor workflow and progress of current work.
• Deliver excellent customer service by providing knowledge, guidance and resolving concerns.
• Coach employees to achieve high performance and manage costs and assets.
• Maintain accurate invoices and update work orders.

Skills

P&L management

Customer service

Salesmanship

Leadership

Coaching employees

Communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Google Docs

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager’s objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers’ expectations for supply of product and service.DUTIES & RESPONSIBILITIESOversee all Service functions and workspaces in the Service Center.Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concernsProactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.Provide a quality check process on all work performed and the accuracy of Invoices.Communicate and maintain good relations with vendor reps, dealers and subcontractors.Keep a safe and clean workspace at all timesMonitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiencyFollow and abide by all industry standards, regulations, and lawsHelp train new employees in company procedures, including safety and work processesStay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the companyProvide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.EDUCATION & TRAININGHigh school diploma or GED equivalent; bachelor’s degree preferredComputer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.KNOWLEDGE & EXPERIENCE proven track record in Service operations and customer serviceWorks well under pressure and manages stressful situations with easeStrong customer service and salesmanship skillsSKILLS & ABILITIES Ability to manage a P&L.Ability to calculate productivityAverage oral and written communication skillsWORKING CONDITIONSWORK ENVIRONMENT The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noiseFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.