Mobile Service Manager

FleetPride; Roseville (MN); Vor Ort; USD 36.000 - 80.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Monthly bonuses

Health insurance

Zusammenfassung

FleetPride is seeking a Service Manager – Mobile to lead on-site mobile service operations and customer interactions across assigned territories. You will drive profitability, manage the field team, and ensure efficient scheduling and dispatching while delivering exceptional service at customer sites.

The role requires a high school diploma or GED (bachelor’s preferred), travel up to 70%, and proven experience in mobile service operations with strong safety and customer-service focus.

Qualifikationen

• Proven experience in Mobile Service operations and customer service.
• Ability to manage P&L and drive profitability.
• Strong communication and teamwork under pressure.

Aufgaben

• Recruit, train, and mentor mobile service technicians to FleetPride standards.
• Oversee scheduling, dispatching, and field operations across territories.
• Build and maintain relationships with customers, vendors, and internal teams.

Kenntnisse

P&L management

Productivity calculations

Oral & written communication

Customer service

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Docs

Google Docs

Jobbeschreibung

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!GENERAL JOB DESCRIPTIONThe Service Manager – Mobile serves as the frontline leader connecting FleetPride’s branch operations with customer sites, driving both service quality and profitability. This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. that reflects FleetPride’s commitment to Keeping America’s Trucks Moving.DUTIES & RESPONSIBILITIESTeam Development & SafetyRecruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride’s quality and safety standards.Conduct regular field audits, safety inspections, and performance reviews.Foster a culture of teamwork, professionalism, and accountability among mobile service staff.Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace.Operational LeadershipOversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories.Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites.Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.Managing inventory and parts.Parts delivery as needed to technicians.Other duties assigned.Customer Experience & Sales SupportDeliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process.Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability.Identify and recommend preventive maintenance opportunities to increase customer value and loyalty.Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.Financial & Administrative ManagementManage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline.Review and approve all work orders, invoices, and timecards for accuracy and timeliness.Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth.Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals.Service Truck Fleet & Equipment OversightOversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet.Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently.Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.Strategic & Continuous ImprovementSupport FleetPride’s growth strategy by expanding mobile service capabilities and customer reach.Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience.Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices.Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.EDUCATION & TRAININGHigh school diploma or GED equivalent; bachelor’s degree preferredComputer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.Experience in Learning Management System administration and reporting, preferredValid drivers’ license with a good driving record.Ability to travel up to 70% of the time is required.KNOWLEDGE & EXPERIENCEProven track record in Mobile Service operations and customer serviceWorks well under pressure and manages stressful situations with easeStrong customer service and sales skillsSKILLS & ABILITIESAbility to manage a P&L.Ability to calculate productivityAverage oral and written communication skillsWORKING CONDITIONSWORK ENVIRONMENT The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.HOURS / SHIFTS Must be able to work non-traditional hours to include nights, weekends and on-call responsibilitiesSALARY yesBENEFITSCell PhoneLaptop – possibly w/diagnostic capabilitiesMotus or Company Vehicle(preferred)OTHER Travel up to 70%The annualized pay ranges vary based on work location. The salary range for this position is $35,568.00 – $80,000.00 per year, based on experience, skills, and qualifications. Additional Compensation: This position may be eligible for monthly bonuses. Benefits: In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, holidays.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.