Service Manager

aaaforklifts; Orlando (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with match

PTO

6 paid holidays

Flexible scheduling

Christmas bonuses

Quarterly performance bonuses

Employee referral bonuses

Job summary

AAA Forklifts in Orlando, FL is seeking an experienced Service Manager to lead a high‑performing team and elevate service delivery. You’ll apply a proven track record of improving repair operations, motivating technicians, and delivering measurable results that earn trust and repeat business from customers.

You’ll work Monday–Friday, 7:00 AM–5:00 PM, with competitive pay and bonuses. Our benefits include health, dental, vision, a 401(k) match, PTO and holidays.

Qualifications

• Experience as a service manager in repair service industries.
• Proven ability to deliver strong performance.
• Leadership and management experience.
• Computer literacy with MS Word and Excel.
• High energy with excellent leadership.
• Customer‑first attitude.
• Strong time management.
• Commitment to get the job DONE.

Responsibilities

• Coordinate daily operations with customer service representatives.
• Assign service calls and oversee technician performance.
• Provide guidance to ensure efficient repairs and timely service.
• Manage customer communication, service documentation, and invoicing.
• Maintain high-quality standards and foster a productive team environment.

Skills

Leadership

Management Experience

Microsoft Word

Microsoft Excel

People Skills

Time Management

Customer-Focus

High Energy

Communication

Tools

Microsoft Word

Microsoft Excel

Job description

Are you a seasoned service manager who's feeling overworked, underpaid, or simply underappreciated? Are you ready to lead a high‑performing team where your experience is valued and rewarded? If you're an experienced service manager from the repair service industry looking for a better fit, AAA Forklifts has the perfect Service Manager opportunity you've been waiting for in Orlando, FL!

WHY YOU SHOULD JOIN US

As a Service Manager, you'll join a group that works hard, supports each other, and enjoys what they do. You'll earn a competitive salary of $65,000 - $95,000 per year, plus performance‑based incentives and room for growth!

We also provide a fantastic benefits package to support you both personally and professionally:

• Health, dental, and vision
• A 401(k) with a 3.5% match
• Paid time off (PTO)
• 6 paid holidays
• Flexible scheduling
• Christmas bonuses
• Quarterly performance bonuses
• Employee referral bonuses

ABOUT AAA FORKLIFTS

As the one‑stop shop for everything material‑handling related, we offer a wide range of services including repair and maintenance to buying, trading, and selling! It's not just a job here—it’s a place where every team member genuinely enjoys coming to work and being part of the AAA Forklift FAMILY. Our upbeat company culture fosters a supportive environment where we have a good time while understanding the importance of getting the job done right. From day one, we welcome our employees with open arms, emphasizing our commitment to their growth and well‑being. With an open‑door policy and a focus on being employee‑centric, we ensure that everyone's voice is heard and respected! You are not just a number at AAA Forklifts... When we hire you, we want to retire you and recognize you for your contributions in making AAA Forklifts the ONLY logical option for material handling equipment service & sales.

ARE YOU THE SERVICE MANAGER OUR TEAM NEEDS?

• Experience as a service manager in any repair service industry
• Experience delivering strong performance
• Leadership and management experience
• Computer literacy with proficiency in Microsoft Word and Excel
• High energy personality with excellent leadership skills
• Great people skills and a customer‑comes‑first attitude
• Strong time management skills
• Commitment to get the job DONE

WHAT VITAL ASSISTANCE DO YOU PROVIDE?

You’ll work Monday through Friday, 7:00 AM – 5:00 PM, leading a team of technicians to deliver exceptional service and timely repairs.

In this role, you will coordinate daily operations with customer service representatives. Your duties include assigning service calls, overseeing technician performance, and providing guidance to ensure efficient repairs. You will also manage customer communication, service documentation, invoicing, and maintain high‑quality standards.

ADVANCE YOUR CAREER TODAY!

Don't settle for burnout or feeling overlooked. Step into a management role that values your service management experience and rewards your hard work with industry‑leading pay and bonuses. Apply today and take the first step toward a better future with AAA Forklifts as our Service Manager!