Service Manager

Chesapeake Utilities Corporation; Newark, Northern (DE, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Salary growth opportunities

Comprehensive benefits

Paid time off

Wellness programs

Job summary

Chesapeake Utilities Corporation is seeking a Service Manager to oversee safe installation, maintenance, and repair of propane systems at Sharp customer locations within the service area. You will train field technicians, ensure credentials, and coordinate in-field service while upholding safety codes.

The role requires strong leadership, customer communication, and the ability to manage parts, payroll reviews, and vendor relationships.

Qualifications

• Five years of propane or related business experience.
• Experience installing, repairing, and maintaining propane systems and appliances.
• CDL Class B with HAZMAT or ability to obtain within 6 months.
• CETP certification levels 1.0, 2.2, 3.1–3.5, 4.1–4.2 within 12 months.
• NFPA 58 and NFPA 54 knowledge; comply with local codes.
• Strong customer, supervisory, organizational, and communication skills.

Responsibilities

• Trains field technicians in repairing, installing, and maintaining propane systems.
• Ensures technicians have necessary credentials for tasks.
• Coordinates field service by assigning work orders and providing technical support.
• Manages parts and inventories; orders equipment just-in-time.
• Communicates with customers regarding service, scheduling, and invoicing.
• Reviews payroll items for direct reports; evaluates work orders for accuracy.
• Inspects completed jobs for code compliance and quality.
• Sets expectations and reviews performance of direct reports.
• Develops and manages relationships with third-party contractors.

Skills

Propane systems experience

Supervisory skills

Customer communication

Team collaboration

Education

High School diploma or equivalent

Job description

The Service Manager manages the safe installation, maintenance, and repair of propane systems in Sharp customer locations in their service area, to include: tank installation, repair and maintenance, appliance installation, compliance work around these installations, and development of estimates for customer work. The role ensures that the team complies with all relevant national and local safety codes and is responsible for customer-centric communications in keeping with Sharp’s expectations.

What you'll be working on:

Trains field technicians to be proficient in repairing, installing, and maintaining propane systems

Ensures service technicians have the necessary credentials for the performance of their assigned tasks.

Coordinates service work in the field by assigning and monitoring work orders, providing technical support and ensuring all safety protocols are being followed.

Manages parts and appliance inventories. Orders equipment and supplies on a just-in-time basis to ensure efficient use of working capital.

Communicates with and responds to customers regarding their service concerns, scheduling of service, quality of work, and invoicing process.

Reviews and approves payroll items for direct reports.

Evaluates open and completed work orders to asses accuracy and efficiency.

Inspects completed jobs to ensure code compliance and quality of work.

Sets expectations and reviews performance of direct reports.

Develops and manages relationships with third party contractors.

Who you are:

• High School diploma or equivalent

Five (5) years’ experience in propane or other related business (may include but not limited to HVAC, plumbing, piping, or other fuels)

Demonstrated experience installing, repairing, and maintaining propane systems and appliances.

CDL Class B HAZMAT (or acquire such license within 6 months of hire or transfer)

Certified Employee Training Program (CETP), certification as follows: 1.0, 2.2, 3.1-3.5, 4.1-4.2 (within 12 months of hire or transfer)

NFPA 58, NFPA 54, state and local building codes

• Excellent customer contact, supervisory, organizational, and communication skills.
• Technical expertise with regard to propane appliance and equipment installation

Ability to work as part of a team with a proven track record of success.

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What’s in it for you? Joining the CUC team will get you:

• Competitive base salary based on successful candidate’s background as it relates to the job requirements as well as internal equity considerations
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [e-mail]

Qualifications

Education

Required

High School or better.

Experience

Required

1-3 years:

Related experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.