Service Manager

Weidner Apartment Homes; Moore (OK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance and Benefits

Life Insurance

Employee Assistance Program (EAP)

401(k) with company match

Bonuses based on performance

Paid time off

Holidays

Housing discount

Job summary

Weidner Apartment Homes in Moore, OK is seeking a experienced Service Manager to mentor the service team and oversee all maintenance for Villas at Countryside. You will lead repairs, coordinate make-readies, and drive reliable operations to protect asset value.

As a key liaison with the Community Director and vendors, you will ensure safety, quality, and timely service, while managing budgets and payroll while maintaining Weidner’s standards across the property.

Qualifications

• 3+ years maintenance experience required
• Prior management experience desired
• Advanced mechanical aptitude required
• Ability to lift up to 80 pounds and climb stairs
• Must have a valid driver's license and own transportation
• English language proficiency

Responsibilities

• Prepare and supervise apartments for occupancy, including painting, drywall, and repairs
• Assign and manage daily service requests from residents
• Oversee repairs on electrical, plumbing, boilers and HVAC
• Lead carpentry, drywall, and interior/exterior painting projects
• Conduct pre-move out inspections with Community Director
• Schedule make-readies and service tasks with staff and vendors
• Manage property improvements and preventive maintenance tasks
• Perform regular property inspections and address deficiencies
• Foster accountability, teamwork and service excellence
• Assist with interviewing and developing maintenance staff; communicate updates
• Ensure payroll records accuracy and manage overtime
• Oversee grounds maintenance and pool areas when needed
• Maintain documentation of replacements and on-site purchases
• Handle vendor relationships for pricing and quality
• Be available for on-call rotation and travel to other properties as needed

Skills

Maintenance expertise

Team leadership

Mechanical aptitude

Electrical & plumbing

Safety compliance

Communication

Scheduling

Tools

Yardi

HappyCo

Paycom

Microsoft Office

Job description

Job DetailsLevel: ExperiencedJob Location: Moore, OK 73160Position Type: Full TimeJob Category: MaintenanceVillas at Countryside

Position Summary:

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team, The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities:

• Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Perform and assign service requests for residents daily and timely
• Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
• Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc
• Perform pre-move out inspections with Community Director, timely
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly
• Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards
• Foster a culture of accountability, teamwork, and service excellence
• Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates Address staff performance concerns promptly, including documentation and evaluations. and communicate updates to the Community Director and Area Director
• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency
• Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
• Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed
• Manage vendor relationships for best pricing, quality and service
• Reorder inventory supplies as necessary within the property’s budget parameters
• Must utilize Weidner issued cell phone and specified apps as part of your daily role
• Must take part in the on-call rotation, as scheduled/needed
• Must use personal vehicle to respond to service requests and pick up supplies as needed
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards

Benefits & Perks

• Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Employer-paid Basic Life Insurance
  • Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
• Financial Benefits
  • 401(k) Retirement Plan with company match of up to 4% of your eligible income
  • Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
• Time Away from Work
  • Vacation accrual, with no usage waiting period upon accrual
  • Sick time accrual, with accrued time usage eligibility after 60 days of employment
  • Nine company-designated paid holidays annually
• Housing Benefits
  • Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

QualificationsQualifications:

• 3+ years maintenance experience required
• Prior management experience desired
• Advanced mechanical aptitude required
• Able to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and climb multiple flights of stairs at a time
• Able to use appliance dolly, push/pull up to 200 pounds/90.7 kilograms
• Able to work outdoors in all weather conditions
• Able to be on feet constantly for entire work shift, if applicable
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• HVAC, CPO, EPA certification desired
• Industry designations, CAMT desired
• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programs
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work overtime as requested
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation, at all times
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work