Service Manager

Weidner Apartment Homes; Fitchburg (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Weidner Apartment Homes is seeking a Service Manager POD in Fitchburg, WI. You will lead and assist a maintenance team across communities, overseeing daily service requests and advanced repairs including electrical, plumbing, boilers, and HVAC systems.

You’ll coordinate unit turns, preventive maintenance, and property improvements to uphold Weidner quality standards. The role requires 3+ years of maintenance experience, strong leadership, and a hands-on approach.

Qualifications

• 3+ years of maintenance experience and hands-on skills.
• Experience leading work crews and supervising staff.
• Strong technical training and ability to develop others.
• High mechanical aptitude and knowledge of electrical, plumbing, carpentry, HVAC, and pool maintenance.
• Ability to lift up to 80 pounds and work in all weather conditions.
• Proficiency with Windows/MS Office; familiarity with Yardi/Paycom platforms is a plus.

Responsibilities

• Lead and assist maintenance teams across communities, ensuring timely service requests.
• Oversee advanced repairs including electrical, plumbing, boilers, hot water heaters, HVAC, and appliances.
• Support unit turns with make-ready tasks such as painting, drywall, and plumbing.
• Follow and enforce scheduled preventive maintenance and property improvement projects.
• Conduct regular property inspections and take corrective action to meet quality standards.
• Manage work orders, coordinate with staff and vendors, and maintain documentation.
• Provide hands-on leadership and staff development to strengthen technical capability.
• Maintain cleanliness and safety across common areas and grounds.

Skills

Maintenance experience

Team leadership

Technical training

Mechanical aptitude

Lifting up to 80 lbs

Appliance dolly use

Fast-paced work

English proficiency

Microsoft Office

Yardi integration

Education

HVAC Certification

EPA/CPO certification

CAMT designation (desired)

Tools

Yardi

HappyCo

Paycom

Microsoft Office

Job description

Job DetailsJob Location: Fitchburg, WI 53713Position Type: Full TimeJob Category: MaintenanceVue at Pinnacle Park

Position Summary:

As aServiceManager POD,you are amulti-facetedmaintenanceprofessional dedicated toprovidingquality service ina timely manner to ourresidents and communities. Thisroleisresponsible for leading and assisting the team to execute all maintenance aspects of your community. This position may provide service leadership support across multiple communities within an assigned region and must be adaptable to varying operational needs. A successful Service Manager PODis abletomanagetheir teams’timeeffectively,is detailoriented, a trustworthy teamplayer,and takespridein theirwork.Inaddition, thisposition needsto be accountableandattentiveto provide excellentcustomerserviceskills wheninteractingwith residents,associates andvendors.

Primary Responsibilities:

• Perform and oversee dailyservice requests within assigned communities, ensuringtimely and high-quality completion
• Perform and oversee advancedsystemrepairs includingelectrical, plumbing, boilers, hot waterheaters, HVAC systems,appliances, etc
• Support and execute unit turns to maintain make-ready timelines,including painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Execute daily, weekly, monthly service schedules as designated by Area Service Manager or Community Director
• Perform timely pre-move-out inspections with Community Director as needed
• Foster a culture of accountability, teamwork, and service excellence
• Provide hands-on leadership and skill development to the entire maintenance team to strengthen technical capability, accelerate repair timelines, and consistently deliver quality workmanship Address staff performance concerns promptly, including documentation and evaluations, and communicate updates to the Area Service Manager and Community Director
• Complete and supervise detailed carpentry, drywall, and interior/exterior painting work
• Lead and participate in preventive maintenance and property improvement projects in conjunction with Area Service Manager
• Provide hands-on leadership and skill development to the maintenance team to optimize repair efficiency and ensure quality standards are consistently met
• Prioritize daily service assignments and provide hands-on support as needed
• Schedule and coordinate timely completion of work orders with maintenance staff and vendors
• Conduct and lead regular property inspections and take immediate corrective action to ensure vacant units, common areas, amenities, and grounds meet Weidner quality standards
• Perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
• Supervise and assist with cleaning pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
• Must utilize personal cell phone and specified apps as part of your daily role
• Must take part in the on-call rotation, as scheduled / needed
• Must use personal vehicle to go between properties and pick up supplies as assigned during work hours
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
• Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information

Qualifications

• 3+years maintenance experiencerequired
• Experience leading work crews, delegating and staff supervision
• Experience in technical training and developing others
• High mechanical aptitude required
• Abletoliftandcarry upto 80pounds/36.3 kg,climbladders andclimb multipleflights ofstairsat a time
• Abletouseappliancedolly, push/pull upto 200 pounds/90.7 kg
• Ableto workoutdoorsin allweatherconditions
• Ableto be on feet constantly forentire workshift,ifapplicable
• Strong knowledge ofelectrical, plumbing,carpentry, swimming poolmaintenance, appliances,buildingsystems,irrigationsystems, and HVACsystems
• HVAC, CPO, EPAcertificationrequired, when applicable
• Industrydesignations, CAMTdesired
• Completetasksin a safe andefficientmanner
• Abilityto workin a fast-paced environment withstrongmotivationtolearn & contribute on adailybasis
• Abletogiveprofessional directions clearlyin person, overthe phone,email, andtext
• Experiencedin Microsoft products preferred(Word, Excel, PowerPoint and Outlook)
• Yardi, HappyCoand Paycom experience preferred;Willingand abletolearn newsoftware programs
• Follow Weidner’sMission,Visionand Values and complywith all Weidner policiesand proceduresas wellasallFairHousing,local, state/province, andfederal laws
• Prompt, regular attendance; wear company dress code/uniform & maintainprofessionalappearance at all times
• Workeffectively andcooperativelyin a team environment and/or independently
• Abilityto workovertime as requested
• Willingandabletobeassignedtoother Weidnerproperties asneeded
• Working knowledge of English; detail oriented, well organized
• Must agreeto acriminal backgroundcheck andsign anagreement for voluntary drugtesting
• Musthaveaccessto personal vehicleand/orreliabletransportation,atall times
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work