Service Manager

Prado Brothers Plumbing & Heating Inc.; Montauk (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Prado Brother's Builders Co. in Montauk is seeking a capable project lead to oversee plumbing, HVAC, and refrigeration projects from bid to completion. You will coordinate estimates, supplier relations, site visits, and team check-ins while ensuring code compliance and safe, efficient installations.

The role requires strong organizational skills and the ability to implement process improvements. The ideal candidate will be able to train staff, handle multiple priorities and collaborate with

Qualifications

• Reliability, punctuality and steady work habits essential.
• Must have computer skills and the ability to type and operate office equipment.

Responsibilities

• Oversee projects from lead generation to completion and manage bids, pricing and proposals.
• Coordinate installs for plumbing, HVAC, refrigeration and water filtration systems.
• Ensure code compliance and safety across fuels: LP gas, natural gas, oil and electric systems.
• Lead a team of technicians and train staff on best practices and tools.
• Assist with office process improvements and expansion plans as needed.

Skills

Reliability

Punctuality

Computer skills

Typing

Office equipment

Tools

Ignite

Manual J calcs

Fujitsu apps

G-Suite

Microsoft Office

CAD software

Job description

Job Purpose:

Become a part of a family owned and operated Plumbing, HVAC & Refrigeration Service Company in Montauk, and assist us in handling jobs & running our teams as our company grows and business increases.

Duties will include but may not be limited to:

• Oversee all aspects of projects including: lead generation, job opportunities, meet & greet customers, measurements, calculations, specifications, parts lists, supplier comparisons, keeping bids organized, PO’s, technical or mechanical drawings, pricing, proposals & estimates, sales, scheduling, ordering, receiving, site visits, team check-ins, job progress management, project meetings, installation & follow up in the following areas:
• Residential & commercial plumbing, HVAC, refrigeration & water filtration
• Be or become knowledgeable in code compliance and best practices for the above system types
• Be or become knowledgeable in code compliance and best practices for the following fuel sources: LP Gas, #2 Fuel Oil, Natural Gas, Electric & Geothermal Systems
• Run point for installations on new construction & renovations
• Prioritize service, repair, preventive maintenance & installations in order of importance based on level of emergency, while offering priority of service to full-service customers
• Creation of estimates & proposals in Ignite, follow Ignite processes for ordering, inventory, receiving & timely processing of paperwork to ensure database is updated with accurate pricing before jobs are billed out
• Handle technical explanations of estimates & proposals to customers, in layman’s terms so they may better understand their options & feel confident in their decisions
• Assist with process improvements for office
• Assist with office expansion plans and drawings for larger office space, help bring this from idea to fruition
• Build relationships with our suppliers, learn their strengths & weaknesses & help develop preferred vendors lists for specific parts & fittings to simplify ordering processes & pare down parts database
• Build relationships with manufacturer’s reps & coordinate training sessions for our teams, coordinate with reps over different design plans & ideas for best possible installations
• Maintain a knowledge base of necessary & useful hand tools, vehicles & other tools as well as how to maintain them and best practices for their use. Share this knowledge with staff as applicable
• Obtain or maintain any licenses or certifications available to individuals working in this industry (ex. CTEP, EPA Certification, OSHA, engineering licenses, plumbing licenses, etc.)

The ideal candidate has developed a proficiency for the following abilities:

• Able to work alone or successfully lead a team of technicians & explain technical aspects of construction & mechanical systems to them so that they may learn & improve their skills – while maintaining a professional atmosphere and setting a consistent positive example in appearance, organization, communication, work ethic & attitude
• Experienced & knowledgeable in the construction industry, understanding of the order of operations, local, state & national code compliance, and safety procedures & best practices
• Advanced computer literacy & mastery of email, interoffice communication & messaging apps, internet, G-Suite, Microsoft Office, Adobe, and other applicable CAD software as needed
• Ability to pick up & master new software such as Manual J calcs, Fujitsu diagnostic apps, Ignite, etc.
• Ability to multitask or quickly jump from one topic to another
• Ability to respond to emergency situations in a calm manner, following steps to diffuse & improve the situation quickly
• Physical abilities: carrying, lifting, pushing/pulling, moving heavy equipment with a team
• We are willing to train the right person

Skills/Qualifications:

Reliability. Punctuality. Ability to work consistently and efficiently. Must have computer skills. Must be able to type & operate office equipment like phone systems, printer, copier, scanner, fax, etc.