Service Manager

Moxie Pest Control; Middletown Heights (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Moxie Pest Control in Kentucky is seeking a results-oriented Service Manager to lead Field Experts, drive training, and boost customer retention. This hands-on leadership role requires spending time in the field, coaching, and modeling excellent service.

You will oversee field training, monitor service quality, address performance issues, and collaborate with branch leadership to meet safety standards and regulatory requirements.

Qualifications

• Strong communication, leadership, and interpersonal skills.
• A positive attitude and a genuine desire to help others succeed.
• Ability to provide constructive feedback and hold employees accountable.
• Strong problem‑solving and organizational skills.
• Ability to manage multiple priorities and follow through on commitments.
• Comfortable reviewing performance metrics and identifying opportunities for improvement.
• Customer service experience and the ability to handle challenging conversations professionally.
• Pest control experience or previous team leadership experience preferred.
• Willingness to learn, teach, and continuously improve.
• Ability to work in the field, carry required equipment, and work outdoors in varying weather conditions, with or without reasonable accommodation.
• Must meet applicable state licensing and company requirements for the position.

Responsibilities

• Conduct regular field observations and ride-alongs to evaluate service quality and coaching.
• Train Field Experts on treatment techniques, service expectations, and customer communication.
• Demonstrate correct service methods and ensure areas are treated.
• Provide feedback and follow up to ensure coaching leads to results.
• Help Field Experts develop knowledge, confidence, and skills.
• Identify causes of customer cancellations and dissatisfaction.
• Work with Field Experts to correct issues and prevent losses.
• Ensure services match what was promised and are well documented.
• Monitor feedback and trends to identify improvements.
• Maintain positive, professional team culture and lead by example.
• Monitor performance, follow safety standards, and regulations.
• Assist with equipment maintenance, inventory, and daily operations.

Skills

Communication

Leadership

Interpersonal skills

Problem-solving

Organizational skills

Performance metrics

Customer service

Coaching/mentoring

Field leadership

Job description

About Us: Moxie Pest Control is on the lookout for dedicated individuals to join our dynamic team as TAP Insulation Installers. This is a fantastic opportunity for those who appreciate hands-on work and are eager to build a rewarding career in pest control and home services.

About the Opportunity

Moxie Pest Control is looking for a positive, motivated, and hands-on Service Manager who is passionate about developing people, delivering exceptional customer service, and helping a team succeed.

The Service Manager plays an important role in improving service quality, developing Field Experts, and increasing customer retention. This position requires someone who is willing to spend time in the field, lead by example, provide consistent training, and help employees become more confident and effective in their roles.

The ideal candidate is approachable, solution-oriented, and committed to helping others improve. They understand that customer retention starts with delivering quality service, building trust, and following through on what we promise.

Key Responsibilities

Field Training and Development

Conduct regular field observations and ride-alongs to evaluate service quality and provide hands‑on coaching.

Train new and experienced Field Experts on proper treatment techniques, service expectations, and customer communication.

Demonstrate the correct way to perform services and ensure all required areas are properly treated.

Provide constructive feedback, recognize improvement, and follow up to ensure coaching leads to results.

Help Field Experts develop the knowledge, confidence, and skills needed to succeed.

Customer Retention and Service Quality

Identify the causes of customer cancellations, repeat service requests, and customer dissatisfaction.

Work with Field Experts to correct service issues and prevent avoidable customer losses.

Help resolve customer concerns and support customer retention efforts.

Ensure services are completed thoroughly and match what was promised to the customer.

Reinforce professional communication, accurate service documentation, and quality end‑of‑service checkouts.

Monitor customer feedback and service trends to identify opportunities for improvement.

Leadership and Team Culture

Maintain a positive, professional, and supportive environment.

Be available to help Field Experts with questions, challenges, and difficult service situations.

Lead by example and demonstrate a strong work ethic, accountability, and a willingness to help wherever needed.

Recognize strong performance and encourage continuous improvement.

Address performance concerns through clear expectations, coaching, and appropriate follow‑up.

Build strong working relationships with Field Experts, office staff, and branch leadership.

Performance and Operations

Monitor service quality, customer satisfaction, retention, and other key performance indicators.

Review performance trends and work with the Branch Manager to develop improvement plans.

Ensure Field Experts follow company procedures, safety standards, and applicable regulations.

Assist with equipment maintenance, inventory management, and daily operational needs.

Identify opportunities to improve efficiency, service consistency, and the overall customer experience.

Qualifications

Strong communication, leadership, and interpersonal skills.

A positive attitude and a genuine desire to help others succeed.

Ability to provide constructive feedback and hold employees accountable.

Strong problem‑solving and organizational skills.

Ability to manage multiple priorities and follow through on commitments.

Comfortable reviewing performance metrics and identifying opportunities for improvement.

Customer service experience and the ability to handle challenging conversations professionally.

Pest control experience or previous team leadership experience preferred.

Willingness to learn, teach, and continuously improve.

Ability to work in the field, carry required equipment, and work outdoors in varying weather conditions, with or without reasonable accommodation.

Must meet applicable state licensing and company requirements for the position.

How Success Is Measured

Success in this role is measured by the manager's ability to develop Field Experts, improve service quality, and help customers remain with Moxie.

Key indicators include:

Improved customer retention and fewer preventable cancellations.

Higher customer satisfaction and better service‑related feedback.

Fewer repeat service requests caused by incomplete or poor‑quality work.

Consistent field training, observations, and coaching follow‑up.

Improved Field Expert performance and adherence to service standards.

Timely resolution of customer concerns and service issues.

At Moxie Pest Control, we believe in taking ownership, supporting one another, and finding solutions. We value leaders who are willing to roll up their sleeves, work alongside their teams, give honest feedback, and help others grow.

We are looking for someone who brings positive energy, takes pride in developing people, and understands that great customer experiences begin with great service.

Full-Time / Part-Time

Full-time

Why Moxie?

Why Moxie?
At Moxie, you'll be part of a family of ambitious individuals dedicated to building rewarding careers in pest control. We're not just growing rapidly - we're creating a launchpad for your personal and professional success. If you're driven, motivated, and ready to transform your career and lifestyle, we want to hear from you.

Department Code

100700 - Field Expert

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