Service Manager

Sternberg Automotive Group; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

401k Plan

PTO

Life insurance

Short-term disability

Growth opportunities

Employee discounts

Family-owned and operated

Job summary

Sternberg Automotive Group is seeking a Service Manager to lead our service department in Louisville, KY. You will manage service operations, oversee staff, and focus on delivering exceptional customer experiences while driving growth and efficiency.

Ideal candidates have strong service management and customer service backgrounds, with a commitment to upholding a high CSI and coordinating with internal teams to meet department goals.

Qualifications

• Minimum three years of experience as a service manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed.
• Understand customer needs and match requirements to service options.
• Explain services performed and keep customers informed throughout the service.
• Stay up to date on new products and training.
• Maintain a service follow-up system to support repeat and referral business.

Skills

Customer service

Service management

Team leadership

Communication

Education

High school diploma or higher education

Job description

We are looking for aService Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Minimum two years working as a Service Manager at a Dealership or independent repair facility.

Benefits

• Medical and dental insurance
• 401k Plan
• PTO
• Life insurance
• Short-term disability
• Growth opportunities
• Employee discounts
• Family-owned and operated

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

About Us:

Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination.The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.