Service Manager

Baker Pool Service LLC; Jenks (OK); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Competitive salary

Great Work Environment

Career Advancement Opportunities

Job summary

Baker Pool Service LLC in Jenks, OK is seeking an experienced Service Manager to oversee day-to-day operations, maintenance routes, equipment repairs, and staff performance.

You will delegate tasks, conduct safety training, perform regular inspections, and drive customer satisfaction through clear communication and reliable service. The ideal candidate has management experience and proven ability to coach teams, optimize routes, and manage inventory.

Qualifications

• Previous experience in a management role.
• 3 to 5 years of hands-on pool maintenance, water chemistry, and equipment repair.
• Strong communication skills.
• Excellent attention to detail.
• Ability to work outdoors in variable weather conditions and lift up to 100 lbs.
• Familiarity with Microsoft Office suite.

Responsibilities

• Team Leadership & Training: Hire, coach, and schedule pool technicians and repair staff, conduct ride-alongs, and enforce safety and technical standards.
• Route Optimization & Dispatching: Manage daily and weekly maintenance routes using industry software to ensure high route density, fuel efficiency, and punctual service for our residential clients.
• Technical Support & Repairs: Act as the senior technical resource for the team. Diagnose, troubleshoot, and repair residential equipment including pumps, filtration systems, heaters, salt chlorine generators, and advanced pool automation/smart controllers.
• Homeowner Customer Relations: Address escalated homeowner inquiries or concerns promptly. Provide clear, transparent explanations of necessary equipment repairs, water chemistry issues, or structural needs.
• Sales & Service Growth: Generate and present accurate estimates for equipment upgrades and new recurring maintenance contracts.
• Inventory & Fleet Management: Monitor stock levels for residential pool chemicals, parts, and tools. Ensure company service vehicles are clean, properly stocked, and safely maintained.

Skills

Management experience

Team leadership

Communication

Attention to detail

Outdoor work capability

Microsoft Office

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

We are seeking an experienced Service Manager to join our team! As a service manager, you will oversee the day-to-day operations, maintenance routes, equipment repairs, and team performance. This can include delegating activities to ensure everything gets done in a timely manner, creating performance reviews for staff, training new employees on safety procedures and standards, and regular inspections of all equipment. The ideal candidate has experience managing a team and excellent communication skills.

Responsibilities

• Team Leadership & Training: Hire, coach, and schedule pool technicians and repair staff, conduct ride-alongs, and enforce safety and technical standards.
• Route Optimization & Dispatching: Manage daily and weekly maintenance routes using industry software to ensure high route density, fuel efficiency, and punctual service for our residential clients.
• Technical Support & Repairs: Act as the senior technical resource for the team. Diagnose, troubleshoot, and repair residential equipment including pumps, filtration systems, heaters, salt chlorine generators, and advanced pool automation/smart controllers.
• Homeowner Customer Relations: Address escalated homeowner inquiries or concerns promptly. Provide clear, transparent explanations of necessary equipment repairs, water chemistry issues, or structural needs.
• Sales & Service Growth: Generate and present accurate estimates for equipment upgrades (such as variable-speed pump conversions, automation systems, or heater installations) and new recurring maintenance contracts.
• Inventory & Fleet Management: Monitor stock levels for residential pool chemicals, parts, and tools. Ensure company service vehicles are clean, properly stocked, and safely maintained.

Qualifications

• Previous experience in a management role
• 3 to 5 years of hands-on experience in swimming pool maintenance, water chemistry, and equipment repair.
• Strong communication skills
• Excellent attention to detail
• Ability to work outdoors in variable weather conditions and lift up to 100 lbs.
• Familiarity with computer programs, such as the Microsoft Office suite