Service Manager

Nader's Pest Raiders; Jacksonville (FL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Generous time off

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Disability insurance

Cancer and accident insurance

Health & wellness suite

Life insurance

Job summary

Nader's Pest Raiders is seeking a full-time Service Manager to manage all aspects of the Service Center, ensuring excellent service to customers and team members.

This role requires strong leadership, communication, and organizational skills, overseeing technicians and ensuring daily operations run smoothly. The Service Manager will enjoy benefits such as a company vehicle, generous time off, and a robust benefits package including medical and retirement options.

Qualifications

• Industry experience is preferred.
• Ability to pass state regulatory agency-required licensing exams.
• Strong basic math skills.

Responsibilities

• Oversee all aspects of Service Center operations.
• Ensure technicians are organized and prepared.
• Assist the Branch Manager in achieving performance goals.

Skills

Leadership abilities

Conflict resolution

Effective communication

Organizational skills

Multi-tasking

Education

High school degree or equivalency

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Nader's Pest Raiders is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values

Our Service Managers enjoy a company vehicle and other benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental, and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance .

ABOUT OUR FAMILY OF BRANDS

Nader's Pest Raiders is part of the Arrow Exterminators family of brands. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

A DAY IN THE LIFE OF A SERVICE MANAGER

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager to achieve monthly performance goals.

Minimum Qualifications:

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency-required licensing/certification exams
• Able to work a 40-hour (minimum) work week,
• Accessible after hours (including weekends/holidays)
• Possess current Driver's License
• High school degree or equivalency, college preferred

ARE YOU READY TO JOIN OUR TEAM?

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Nader's Pest Raiders as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Nader's Pest Raiders is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees