Service Manager

Hoffman's Exterminating; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical, dental, and vision insurance

High deductible HSA

Telemedicine

Disability, cancer, and accident ins.

Health & wellness suite

Life insurance

Job summary

Nader's Pest Raiders is seeking a full-time Service Manager to oversee all Service Center operations, including revenue, sales, profit, human resources, training, and compliance. The role emphasizes uncompromised service to customers and team members in line with our mission and values.

The position involves coaching technicians in the field, coordinating scheduling, and ensuring vehicles, uniforms, products, and paperwork are in order, while supporting the Branch Manager to hit monthly targets.

Qualifications

• Industry experience preferred.
• Demonstrated leadership abilities.
• Effective verbal and written communication.
• Conflict resolution.
• Ability to operate internal software and portals (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint).
• Proven track record in achieving sales results.
• Able to multitask and stay organized.
• High school degree or GED; college preferred.

Responsibilities

• As Service Manager, oversee all aspects of Service Center operations including revenue, sales, profit, HR activities, training, and compliance.
• Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.
• Oversee scheduling and service tickets; verify vehicles, uniforms, product, equipment and paperwork.
• Provide coaching, training and support to field staff.
• Assist Branch Manager to achieve monthly performance goals.

Skills

Leadership

Verbal/written comms

Sales achievement

Conflict resolution

Multitasking

Organizational skills

Customer service

Education

High school diploma or GED

College degree preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Nader's Pest Raiders is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values

Our Service Managers enjoy a company vehicle and other benefits include:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental, and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

About Our Family Of Brands

Nader's Pest Raiders is part of the Arrow Exterminators family of brands. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

A DAY IN THE LIFE OF A SERVICE MANAGER

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager to achieve monthly performance goals.

Minimum Qualifications

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency-required licensing/certification exams
• Able to work a 40-hour (minimum) work week,
• Accessible after hours (including weekends/holidays)
• Possess current Driver's License
• High school degree or equivalency, college preferred

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Nader's Pest Raiders as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Nader's Pest Raiders is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees