Service Manager

Waltham Services; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive salary plus bonus

401(k) plan with company match

Job summary

A leading pest control company in Houston, TX is seeking a management professional to oversee daily operations including revenue management, service quality, and staff supervision. This role requires a high school diploma (GED acceptable), with a preference for a college degree, plus 3+ years in a supervisory management position. The position offers competitive pay between $55K-$60K annually and a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan. The work environment is supportive and dynamic, emphasizing personal growth and team success.

Qualifications

• Must be at least 18 years old and possess a high school diploma or GED; college degree preferred.
• Experience in sales, marketing, and office administration is essential.
• Minimum of 3 years in a management role with experience supervising and developing staff.

Responsibilities

• Manage daily revenue, supervise service staff, and maintain service quality.
• Handle customer complaints and assist technicians.
• Order supplies and maintain equipment records.

Skills

Sales and marketing experience

Supervising and coaching staff

Excellent communication skills

Education

High school diploma or GED; College degree preferred

Job description

Responsibilities

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Benefits

• Competitive pay $$ plus bonus
• $55K-$60K annually
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Ability to work in all types of weather conditions

HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities