Service Manager

Rollins, Inc.; Albuquerque (NM); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical benefits

Dental and vision

Life & AD&D insurance

401(k) plan

Company match 6%

Stock purchase plan

Paid time off

Holidays

Employee discounts

Tuition reimbursement

Scholarship awards

Career advancement

Friendly work environment

Professional growth

Job summary

HomeTeam in Albuquerque seeks a seasoned manager to lead service operations, optimize routes, and drive revenue. You will supervise technicians, coordinate field work, and ensure top service levels while maintaining staff development and a positive team culture.

The role features competitive pay with bonus, comprehensive benefits, and opportunities for advancement within Rollins, Inc. and the HomeTeam network.

Qualifications

• Must be 18 years or older with a high school diploma or GED; college degree preferred.
• Experience supervising, coaching, and developing staff.
• 3 or more years of experience in a management role.
• Experience with sales, marketing, and office administration.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints; investigate and resolve customer service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials required for service work.
• Create a positive work environment.

Skills

Sales experience

Office administration

Staff supervision

Management experience

Education

High school diploma or GED

College degree preferred

Job description

Overview

At HomeTeam, we put people first. We make sure you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Perform all necessary supervisory functions to manage the personnel assigned effectively and efficiently

Benefits

• Competitive pay plus bonus
• $55,000–$65,000 annually
• Comprehensive benefits package including medical, dental, vision
• Company‑paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• Opportunity to advance within the company
• Recognition for a job well done
• Friendly work environment
• Professional growth and respect from an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company for homebuilders
• Currently performs more than 2,000,000 services a year
• Exclusive technology with its unique Taexx® built‑in pest control system during a home’s construction
• Pest management industry is growing and recession‑resistant
• Women’s Leadership Initiative inspires, empowers, and assists in professional development of women in the workplace
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL)

Qualifications

• Must be 18 years or older with a high school diploma or GED; college degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years of experience in a management role

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Ability to work in all types of weather conditions

HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities