Service Manager

HomeTeam Pest Defense; Kyle (TX); On-site; USD 62,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) plan with company match

Tuition reimbursement

Paid Time Off

Job summary

HomeTeam Pest Defense is seeking a HomeTeam Service Manager in Kyle, Texas. This role involves managing a team, ensuring quality service, and maintaining customer satisfaction while providing leadership and training.

The ideal candidate will have management experience, sales skills, and a strong background in staff development. The position offers competitive pay ranging from $62K-$66K annually, along with a comprehensive benefits package including medical and 401(k) matching.

Qualifications

• Must be 18 years or older.
• 3+ years’ experience in a management role required.
• Experience in supervising and coaching staff.

Responsibilities

• Ensure daily assigned revenue is completed.
• Handle customer complaints and resolve concerns.
• Manage performance and motivate service staff.

Skills

Sales experience

Staff supervision

Coaching and developing staff

Office administration

Education

High school diploma or GED

College degree

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all‑star player.

Responsibilities

As a HomeTeam Service Manager, you can expect to:

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Benefits

• Competitive pay $$ plus bonus
• $62K-$66K Annually
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Ability to work in all types of weather conditions

HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities