Service Manager

AOG Living; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in multi-family management is seeking a dedicated Service Manager to lead maintenance operations within an apartment community. This is a pivotal role where you will oversee property maintenance, manage a skilled team, and ensure the community remains in excellent condition. You will be responsible for hands-on repairs, staff training, and coordinating safety initiatives. If you have a proactive attitude and a passion for maintaining high standards, this opportunity is perfect for you. Join a supportive team where your contributions will directly enhance residents' living experiences.

Qualifications

• 5+ years of experience in multi-family management.
• Proficiency in plumbing, HVAC, and electrical repairs.
• EPA Section 608 certification is mandatory.

Responsibilities

• Supervise and train maintenance staff effectively.
• Respond to resident requests and manage work orders.
• Perform preventative maintenance on equipment and units.

Skills

Plumbing

HVAC

Electrical Repairs

Carpentry

Interpersonal Skills

Property Management Software

Microsoft Office

Education

High School Diploma

Five Years Multi-Family Experience

EPA Section 608 Certification

Certified Pool Operator (CPO)

Certified Apartment Maintenance Technician (CAMT)

Tools

Common Maintenance Tools

Hand Tools

Job description

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Description

Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to oversee the physical property, general maintenance repairs, apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager supervises the maintenance staff, leads by example, and may be required to handle groundskeeping and/or pool duties as needed.

Job Summary

Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, maintenance repairs, and various projects within the apartment community. The role includes supervising maintenance staff and being available for groundskeeping and pool duties as necessary.

Reports To

Community Manager and Regional Maintenance Supervisor

Supervises

All maintenance personnel, including housekeepers, under the direction of the Community Manager.

Essential Functions

1. Supervise, train, and schedule maintenance activities.
2. Respond to resident/management requests and work orders.
3. Prepare vacant units for move-in.
4. Coordinate safety and skills training for maintenance staff.
5. Identify and address hazardous property conditions.
6. Order supplies and manage the maintenance budget.
7. Perform preventative maintenance on equipment and units.

Required Education and Training

• High school diploma or equivalent.
• Five years of multi-family experience or equivalent.

Knowledge, Skills, and Abilities

• Proficiency in handling plumbing, HVAC, electrical, carpentry repairs, and apartment make-ready tasks.
• Ability to operate common maintenance tools.
• Good judgment and understanding to follow instructions.
• Excellent interpersonal skills for interacting with residents, vendors, and staff.
• Ability to read and write in English.
• Proficiency in property management software and Microsoft Office.
• Experience with compressor diagnosis, fire sprinklers, and irrigation systems is preferred.
• Knowledge of OSHA requirements and local ordinances.
• Own hand tools required.

Qualifications

• EPA Section 608 certification required.
• City or State permits and certifications required.
• Training in boiler repair, plumbing, and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other