Service Manager

Allegiance Truck Centers; Hermon (ME); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401(k) retirement plan

Training and advancement

Job summary

Allegiance Trucks in Hermon, ME, seeks a Service Manager to lead a high-volume service department for a fleet of commercial trucks. You will oversee technicians and administrative staff, improve uptime, manage warranties, and ensure top customer service.

The role emphasizes safety compliance with CFR standards, strong vendor partnerships, and budget-driven leadership. A minimum 5–7 years in trucking/auto management is required, with a valid license and clean MVR.

Qualifications

• 5–7 years of automotive/trucking management experience.
• Valid driver's license and clean MVR.
• Minimum high school diploma or GED.

Responsibilities

• Oversee a service department that maintains and repairs commercial medium and heavy-duty trucks.
• Maximize uptime of each vehicle while controlling fleet maintenance costs.
• Supervise diesel technicians and administrative staff.
• Identify warranty issues and manage warranty recovery process.
• Manage service requests from commercial truck leasing customers with urgency and professionalism.
• Develop and maintain relationships with vendors and customers.
• Assist in preparing annual business plans and budgets.

Skills

Sales targets

Valid driver's license

Education

High school diploma or GED

Job description

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we’ve been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we’re proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast’s essential trucking community. At Allegiance Trucks, we’re not just moving forward - we’re driving the future of trucking.

Why Allegiance Trucks?

Benefits

• Competitive starting pay
• Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants.

Primary Responsibilities

• Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
• Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
• Oversees a staff of diesel technicians and administrative staff
• Able to recognize warranty failures, warranty claims and process of warranty recovery
• Manage service requests of commercial truck leasing customers with urgency and professionalism
• Develop and manage relationships with vendors and customers
• Assist management team in preparing an Annual Business Plan and Budget.
• Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
• Assist with other projects as needed

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Develop, communicate, and enforce established company safety policies and procedures.
• Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
• Implement and monitor shop productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote service training.
• Assist in collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous man

Required Skills For Service Manager

• Consistent track record of successfully meeting and exceeding sales goals
• Minimum high school diploma or GED equivalent required
• Minimum 5-7 years of automotive/trucking management experience
• Valid driver's license and satisfactory Motor Vehicle Report (MVR)

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, and breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job‑related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.