Service Advisor-2nd Shift

Allegiance Truck Centers; Olyphant (Lackawanna County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive starting pay

Excellent health benefits

Generous Paid Time Off

401(k) with Company match

Support for continued advancement

Job summary

Allegiance Truck Centers is seeking a skilled Shop Foreman to oversee technicians and ensure accurate repairs of light, medium, and heavy-duty trucks. The ideal candidate has over 3 years of experience in a diesel truck environment and demonstrated leadership skills. This position emphasizes customer service and offers competitive pay and excellent benefits.

The role requires a valid driver’s license, with CDL preferred. Join us in making a difference in the trucking community!

Qualifications

• 3+ years of experience in a diesel truck shop.
• 3+ years in a leadership role or service writer role.
• Driver’s License required, CDL a plus.

Responsibilities

• Oversee technicians in diagnosing and repairing trucks.
• Provide timely technical support to customers.
• Manage workflow and distribute repair orders.

Skills

Customer service

Leadership skills

Computer proficiency

Job description

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top‑tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.

Why Allegiance Trucks?

Benefits

• Competitive starting pay
• Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for your continued advancement with additional training

Job Responsibilities For Shop Foreman

• Provide service to customers by overseeing the technicians accurately diagnosing and/or repairing light, medium, and heavy‑duty trucks, and equipment using special tools and equipment according to Technical Manual procedures
• Provide timely and accurate technical support/information to service office & customers
• Follow all safety rules and regulations in performing work duties
• Communicate problems and resolutions to supervisor and customers, if requested
• Oversee tagging of warranty parts and write warranty stories
• Test drive repaired vehicles
• Assist technicians with troubleshooting, malfunctions on equipment, and repairs
• Use diagnostic software to find and repair the issue
• Distribute repair orders fairly and evenly
• Manage shop workflow
• Review and adjust repair estimates
• Assist with other projects as needed

Required Skills For Shop Foreman

• 3+ years of experience in a diesel truck shop
• 3+ years in a leadership role or service writer role
• Customer service and leadership qualities
• Driver’s License required, CDL a plus
• Proficient in the use of a personal computer and basic applications

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job‑related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.