Service Manager

Cummins Inc; Henderson (CO); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Henderson, CO is seeking a Service Manager to lead Engine In-Shop and Field Service operations.

You will oversee day-to-day service activities, coach supervisors, and drive improvements to meet safety, quality, and customer expectations. The role emphasizes leadership, financial acumen, and a customer-first mindset, with a focus on data-driven decision making and strong collaboration with stakeholders.

Qualifications

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant level of relevant technical experience, including supervisory experience, required.

Responsibilities

• Lead day-to-day service operations, ensuring teams deliver high-quality results while meeting operational goals, productivity targets, and customer expectations.
• Develop, coach, and mentor service staff and supervisors with timely feedback and career development opportunities.
• Drive continuous improvement initiatives by evaluating processes, identifying inefficiencies, and implementing solutions.
• Monitor and analyze KPIs to identify trends and address performance gaps.
• Ensure service quality, productivity, and customer satisfaction standards are consistently achieved.
• Proactively identify operational challenges and implement process improvements.
• Build and maintain strong relationships with key customers and stakeholders.
• Establish, track, and achieve operational goals using data-driven insights.
• Strong financial acumen to interpret KPIs, manage budgets, and make informed decisions.
• A customer-first mindset with the ability to build relationships and deliver high-quality service.
• Excellent communication skills to engage with employees, customers, leadership, and stakeholders.
• A passion for developing talent by coaching employees and creating growth opportunities.
• Strong accountability and leadership presence to drive results and set expectations.
• Ability to build trust and credibility through transparency and integrity.
• Conflict management and problem-solving skills for challenging situations.
• Continuous improvement mindset to optimize processes and efficiency.
• Strong planning and organizational skills to balance priorities.
• Knowledge of Service Capability, Capacity, and Coverage to ensure reliable support.
• Attention to detail in service documentation and processes.
• Inclusive leadership valuing diverse perspectives.

Skills

Strong leadership

Customer-focused

Excellent communication

Financial acumen

Problem-solving

Planning and organization

Stakeholder management

Coaching and development

Data-driven decisions

Education

College degree

Job description

We are looking for a talented Service Manager to join our team specializing in Service located in Henderson, CO.

In this role, you will make an impact in the following ways:

• Lead day-to-day service operations, ensuring teams deliver high-quality results while meeting operational goals, productivity targets, and customer expectations.

• Develop, coach, and mentor service staff and supervisors by providing timely feedback, performance guidance, and career development opportunities that strengthen team capability.

• Drive continuous improvement initiatives by evaluating existing processes, identifying inefficiencies, and implementing solutions that enhance operational effectiveness and customer experience.

• Monitor and analyze key performance indicators (KPIs) to identify trends, address performance gaps, and capitalize on opportunities for operational growth and improvement.

• Ensure service quality, productivity, and customer satisfaction standards are consistently achieved while maintaining reliable service delivery.

• Proactively identify operational challenges and emerging trends, implementing process improvements that increase efficiency while minimizing disruptions to customers.

• Build and maintain strong relationships with key customers and stakeholders, serving as a trusted partner and ensuring their needs are understood and addressed.

• Establish, track, and achieve operational goals and performance targets, using data-driven insights to improve results, sustain customer satisfaction, and support broader business objectives.

• Strong financial acumen to interpret key performance metrics, manage operational budgets, evaluate business impacts, and make informed decisions that support service and organizational goals.

• A customer-first mindset with the ability to build strong relationships, understand customer needs, and deliver consistent, high-quality service experiences.

• Excellent communication skills to effectively engage with employees, customers, leadership teams, and stakeholders while adapting messaging to different audiences.

• A passion for developing talent by coaching employees, providing constructive feedback, creating growth opportunities, and building a high-performing service organization.

• Strong accountability and leadership presence to drive results, set clear expectations, and ensure commitments are met across the team.

• The ability to build trust and credibility through transparency, integrity, and consistent decision-making, fostering strong relationships with both customers and employees.

• Conflict management and problem-solving skills to navigate challenging situations, resolve issues effectively, and maintain a positive and productive work environment.

• A continuous improvement mindset focused on optimizing processes, improving efficiency, eliminating waste, and enhancing overall service performance.

• Strong planning and organizational skills to balance multiple priorities, allocate resources effectively, and align operational activities with business objectives.

• Knowledge of Service Capability, Capacity, and Coverage principles to ensure customers receive reliable support through the right mix of parts availability, technical expertise, tools, and service network readiness.

• Attention to detail in service documentation and operational processes to ensure accurate records, compliance with procedures, and effective tracking of service activities.

• An inclusive leadership approach that values diverse perspectives, leveraging different backgrounds and experiences to drive innovation, stronger decision-making, and team success. Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

• This position may require licensing for compliance with export controls or sanctions regulations. Experience:

• Significant level of relevant technical experience, including supervisory experience, required.

This role will oversee the Engine In-Shop and Field Service department, with full responsibility for day-to-day service operations, team performance, and service delivery across both areas. Ensuring alignment on priorities, drive consistency in execution, and maintain accountability for safety, quality, and customer support across the branch. Alignment with Cummins Values and Leadership Behaviors is required.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Min Salary $116160

Max Salary $174240

Application End Date 23-OCT-2026

ReqID 2433095

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.