Service Manager

Transourceusa; Great Falls (MT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Vision and Life Insurance

401(k) with company match

Paid Vacation, Sick and Holidays

Ongoing technical training

Advancement Opportunities

Job summary

A growing equipment service company in Great Falls is seeking an Equipment Service Manager to lead their service department. The successful candidate will oversee daily operations, manage a team of technicians, and focus on customer satisfaction and high-quality service across various equipment types. Key responsibilities include scheduling repairs, ensuring safety, and maintaining client relationships. Competitive compensation package available including salary, bonuses, and benefits.

Qualifications

• Previous supervisory/management experience preferred.
• Knowledge of hydraulic and fuel systems is advantageous.
• Ability to maintain a safe and clean work environment.
• Strong customer service and communication skills.
• Ability to pass drug/background screening and maintain insurable driving record.

Responsibilities

• Oversee daily operations of the service department.
• Manage the team of service technicians effectively.
• Provide customer updates and respond promptly to inquiries.
• Schedule repairs, arrivals and departures of customer machines and rentals.
• Coach and communicate job expectations to the service team.

Skills

Positive attitude

Outstanding customer service

Excellent written and verbal communication

Computer skills

Education

2-year technical degree or comparable shop experience

Tools

Knowledge of diesel engines

Experience with hydraulic systems

Familiarity with pneumatic systems

Job description

Description

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks, Volvo Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry.

We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Equipment Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction.

The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.

Key Responsibilities

• Oversee the daily operations of the service department.
• Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians
• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals
• Coach, mentor, and communicate job expectations to service department team members.
• Monitor workflow and prioritize service jobs to ensure timely completion.
• Provide leadership and guidance to the technicians in diagnosing and repairing equipment to possibly include compactors, excavators, loaders and other heavy construction equipment.
• Communicate effectively with customers regarding service updates, estimates, and technical issues.
• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed.
• Complete service reports and maintain clear customer records
• Schedule routine visits to key accounts
• Work with the Branch Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability

Requirements

• Previous supervisory/management experience preferred.
• 2-year technical degree or several years of comparable shop experience.
• Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus.
• Positive attitude and desire to provide outstanding and professional customer service.
• Excellent written, verbal and computer skills.
• Excellent customer service skills.
• Ability to maintain safe and clean work environment.
• Must be able to pass a drug and background screening and have an insurable driving record.

What we offer:

• Competitive compensation package including Salary plus Bonus.
• Health, Dental, Vision and Life Insurance.
• 401(k) with company match.
• Paid Vacation, Sick and Holidays.
• Ongoing technical training.
• Advancement Opportunities.

Apply online, at branch, or submit resume and cover letter to:

[e-mail]

Telephone: [phone]

#TSP1