Service Manager

TranSource Truck & Equipment; Great Falls (MT); On-site; USD 64,800 - 79,200; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

401(k) with company match

Paid Vacation, Sick and Holidays

Ongoing technical training

Advancement Opportunities

Job summary

A growing equipment dealer in Great Falls seeks an Equipment Service Manager to oversee operations in their service department. You will lead a team of technicians, ensuring exceptional customer service and high-quality maintenance of heavy equipment. The ideal candidate will have supervisory experience, a technical degree or equivalent experience, and strong interpersonal skills. This role offers a competitive compensation package including salary and bonuses, alongside benefits like health insurance and ongoing training.

Qualifications

• Previous supervisory/management experience preferred.
• Knowledge of diesel engines, hydraulics, and electrical systems is a plus.
• Ability to maintain a safe and clean work environment.

Responsibilities

• Oversee daily operations of the service department.
• Lead and manage service technicians.
• Ensure efficient, timely, high-quality service for equipment.

Skills

Customer service skills

Leadership

Technical knowledge of diesel engines and hydraulics

Education

2-year technical degree or equivalent shop experience

Job description

Description

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks, Volvo Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry.

We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Equipment Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction.

The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.

Key Responsibilities

• Oversee the daily operations of the service department.
• Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians.
• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals.
• Coach, mentor, and communicate job expectations to service department team members.
• Monitor workflow and prioritize service jobs to ensure timely completion.
• Provide leadership and guidance to the technicians in diagnosing and repairing equipment to possibly include compactors, excavators, loaders and other heavy construction equipment.
• Communicate effectively with customers regarding service updates, estimates, and technical issues.
• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed.
• Complete service reports and maintain clear customer records.
• Schedule routine visits to key accounts.
• Work with the Branch Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability.

Requirements

• Previous supervisory/management experience preferred.
• 2-year technical degree or several years of comparable shop experience.
• Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus.
• Positive attitude and desire to provide outstanding and professional customer service.
• Excellent written, verbal and computer skills.
• Excellent customer service skills.
• Ability to maintain safe and clean work environment.
• Must be able to pass a drug and background screening and have an insurable driving record.

What We Offer

• Competitive compensation package including Salary plus Bonus.
• Health, Dental, Vision and Life Insurance.
• 401(k) with company match.
• Paid Vacation, Sick and Holidays.
• Ongoing technical training.
• Advancement Opportunities.

Apply

Apply online, at branch, or submit resume and cover letter to:

[e-mail]

Telephone: [phone]

#TSP1

Salary Description

$72,000 plus commission