Service Advisor/Writer

Cycles Worldwide, LLC; Olathe (KS); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Employee Discounts

401K with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Voluntary Life Insurance

Short and Long-Term Disability

Accident Insurance

Critical Illness Insurance

Cancer Insurance

Flexible Spending Account

Job summary

Cycles Worldwide, LLC in Olathe, KS is recruiting experienced Service Advisors/Writers to join our Harley‑Davidson dealership team. You will interact with customers in‑person and over the phone, follow a structured sales process, and manage open repair orders in a fast‑paced environment.

Experience with Harley models is preferred; motorcycle endorsement and weekend availability are required. We offer aggressive pay plans, employee discounts, 401K with company match, and comprehensive medical,

Qualifications

• Motorcycle background preferred but not required.
• Harley‑Davidson enthusiast preferred but not required.
• Motorcycle endorsement and weekend availability.
• Possess sound judgment and decision‑making ability.
• Previous Service Advisor/Writer experience in the automotive industry a plus.
• Aggressive Pay Plans.
• Employee Discounts.
• 401K with Company Match.
• Medical, Dental and Vision Insurance.
• Voluntary Life, Short and Long‑Term Disability.
• Accident, Critical Illness and Cancer Insurance.
• Flexible Spending Account access.
• Legal Shield and Identity Theft Shield.
• Competitive Vacation Time.

Responsibilities

• Ability to work in a fast-paced environment and comfortable multi-tasking.
• Interact with customers both in-store and on the phone.
• Follow a structured sales process.
• Have working knowledge of the Harley model families.
• Be able to effectively manage open repair orders.
• Proactive follow up with current and previous customers.
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Skills

Motorcycle background

Customer service

Harley‑Davidson knowledge

Job description

We are staffing up for a record season and currently recruiting experienced Service Advisors/Writers to join our team!

Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment.

ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY!

• Volume “#1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept!”
• Appreciation “All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere. Management does a great job letting you know your effort doesn’t go unnoticed.”
• Atmosphere “We have a great family vibe going on. It is a fast paced dealership with lots of opportunity. All the right resources are in place to have a successful career.”
• Team “This is the best shop I have ever worked for. Competent staff, knowledgeable peers, everyone works together to achieve the common goal.”
• Fun environment “Positive place to work and tons of fun. I enjoy working side-by-side with all my co-workers.”

Pay Range:

Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.

Major Duties and Responsibilities:

• Ability to work in a fast-paced environment and comfortable multi-tasking.
• Interact with customers both in-store and on the phone.
• Follow a structured sales process.
• Have working knowledge of the Harley model families.
• Be able to effectively manage open repair orders.
• Proactive follow up with current and previous customers.
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications & Job Requirements:

• Motorcycle background preferred but not required.
• Harley-Davidson enthusiast preferred but not required.
• Motorcycle endorsement and weekend availability.
• Possess sound judgment and decision-making ability.
• Previous Service Advisor/Writer experience in the automotive industry a plus.
• Aggressive Pay Plans.
• Employee Discounts.
• 401K with Company Match.
• Medical, Dental and Vision Insurance.
• Voluntary Term Life, Short and Long-Term Disability.
• Accident, Critical Illness and Cancer Insurance.
• Flexible Spending Account access.
• Legal Shield and Identity Theft Shield.
• Competitive Vacation Time.

Paul Veracka’s current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

• Manchester Harley-Davidson (Manchester, NH) - #1 in New England
• High Octane Harley-Davidson (Billerica, MA) - #1 in Massachusetts
• Rockstar Harley-Davidson (Fort Myers, FL) - #1 in Florida
• Motown Harley-Davidson (Taylor, MI) - #2 in the Nation
• Alligator Alley Harley-Davidson (Sunrise, FL) - #1 Southeast FL
• Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 Southeast FL
• Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland
• Stars and Stripes Harley-Davidson (Langhorne, PA) - #1 in Pennsylvania
• MotorCity Harley-Davidson (Farmington Hills, MI) - #2 in Michigan
• Patriot Harley-Davidson (Fairfax, VA) - Newest and Fastest Growing