Service Manager

Applied Industrial Technologies; Gillette (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies, through its Spencer Fluid Power unit in Gillette, WY, is hiring a full-time Service Manager to lead day-to-day service center operations and report to the Branch Manager. You will hire, train, and develop staff, manage service requests, quotes, purchasing, schedules, and ensure customer satisfaction while monitoring costs and profits.

The ideal candidate has 2+ years of mechanical repair and customer service experience, strong leadership, and will perform on-site

Qualifications

• This role requires the ability to lead a team and meet service and customer satisfaction goals.
• Strong communication and organizational skills are essential.
• Experience with mechanical repair and customer service in an industrial setting is preferred.

Responsibilities

• Hire, train, and develop service center personnel.
• As manager, you would be responsible for our shop operations and customer satisfaction as follows:
• Manage the service requests/work and correspondence with our account managers and customers.
• Manage and support the repair quotes and purchasing process.
• Quote specialty repair jobs and publish service reports as required.
• Maintain a job schedule, seeing to details of the repairs and any vendor sourcing required.
• Manage shop procedures, productivity and crew levels as needed.
• Monitor shop costs, job efficiencies and profits.
• Assist with warranty issues.

Skills

Mechanical repair experience

Customer service

Leadership

English grammar

Excel

Word

ERP/P1

Driver's license

Education

High-school diploma or equivalent

Tools

ERP/P1

Excel

Word

Job description

Company Culture

Our company culture is friendly, fun with healthy competition and rewards. Spencer Fluid Power, a subsidiary of Applied Industrial Technologies, offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring immediately for a full‑time Service Manager in Gillette, WY. Our Spencer Fluid Power shop in Gillette is the regional repair and fabrication shop for the northwest branches. We repair mechanical and hydraulic drives for the industrial market and build hydraulic systems designed by our engineering department in Gillette, WY.

Why Join Us?

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, have earned the Outstanding Employer Support award from the U.S. Navy, and are a GSA approved vendor.

You'll receive rewards and resources to fulfill both professionally and personally. In addition to competitive pay, including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.), you will also enjoy:

• A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• Team‑oriented company culture where work has fun in the process.
• Join a local team with company backing.
• Great work/life balance.

What You’ll Do

Manage and lead/participate in day‑to‑day service center operations. This position reports directly to our Branch Manager.

• Hire, train, and develop service center personnel.
• As manager, you would be responsible for our shop operations and customer satisfaction as follows:
• Manage the service requests/work and correspondence with our account managers and customers.
• Manage and support the repair quotes and purchasing process.
• Quote specialty repair jobs and publish service reports as required.
• Maintain a job schedule, seeing to details of the repairs and any vendor sourcing required.
• Manage shop procedures, productivity and crew levels as needed.
• Monitor shop costs, job efficiencies and profits.
• Assist with warranty issues.

Qualifications

Build a team. Your mission is to meet/exceed service and customer satisfaction goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.

• 2+ years mechanical repair and customer service experience.
• Leadership required; management experience preferred.
• Use of proper English grammar, written and verbal.
• Computer skills including Excel, Word; ERP/P1 a plus.
• Valid driver’s license and clean driving record.
• High‑school diploma or equivalent.
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the U.S.; we are not able to offer sponsorship of work visas for this position.

Apply now for immediate consideration. We look forward to learning about you!

Equal Opportunity Statement

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.