Customer Service Manager

Applied Industrial Technologies; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies is hiring a full-time Customer Service Manager in Phoenix, AZ. You will lead the service center team, drive day-to-day operations, and partner with the Phoenix team to meet customer needs and business goals.

You will manage staffing, training, and performance, while ensuring service metrics, inventory control, and financial targets are achieved. A strong emphasis on communications and process improvement is evident throughout the role.

Qualifications

• 2+ years sales or customer service leadership experience in a B2B environment.
• Strong written and verbal communication skills in English.
• Experience with Excel and ERP/SAP is a plus.
• Inventory management experience preferred.
• Clean driving record/MVR.

Responsibilities

• Hire, train, and develop service center personnel.
• Manage day-to-day service center operations to meet P&L objectives including inventory, AR/DSO, AP.
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting.
• Review and complete monthly reports and oversee petty cash balancing.
• Ensure customer relations are maintained at a high level.
• Use metrics to evaluate and implement best practices in operations.

Skills

Leadership experience

Communication skills

Analytical skills

Inventory management experience

Industrial distribution experience

Sales/customer service experience

Education

High school diploma or GED

Tools

Excel

SAP

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring immediately for a full-time Customer Service Manager in Phoenix AZ. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

Why join us?

Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor.

You’ll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice.
• Join a local team with company backing.
• Great work / life balance.

What you'll do:

In our fast-paced team environment, you will collaborate with our customers and Phoenix team to find products and services, solve customer needs, and build ongoing business relationships.

Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager.

• Hire, train, and develop service center personnel
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting
• Review and complete monthly reports as well as overseeing petty cash balancing
• Ensure that customer relations are maintained at a high level
• Use key metrics to evaluate and recommend best practices for operations

Qualifications:

Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.

• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred
• High school diploma or GED
• Written and verbal communication skills, including English grammar
• Computer skills including Excel. ERP / SAP experience a plus
• Analytical skills, inventory management experience preferred
• Industrial sales / distribution experience a plus
• Clean driving record / MVR

• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Apply now for immediate consideration. We look forward to learning about you!

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.