Service Manager

Great American Steakhouse; George (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Great American Steakhouse is seeking a Service Manager to oversee front-of-house operations, train staff, and ensure exceptional guest experiences. You will lead the service team, enforce service standards, and coordinate with kitchen and bar to maintain smooth restaurant performance.

We value strong leadership, excellent communication, and a passion for hospitality as you guide a welcoming dining environment and handle guest inquiries or issues to ensure memorable visits.

Qualifications

• Minimum 3 years in hospitality or restaurant management.
• Strong leadership and communication skills.
• Experience managing front-of-house operations.

Responsibilities

• Oversee front-of-house operations and guest experiences.
• Train and manage service staff to uphold standards.
• Implement service protocols and maintain a welcoming atmosphere.

Skills

Leadership

Customer service

Staff training

Operations management

Communication

Education

Hospitality management degree

Tools

POS systems

Job description

We are currently looking for a highly organized and customer-focused individual to join our team as a Service Manager at our restaurant. As a Service Manager, you will be responsible for overseeing the front-of-house operations and ensuring excellent customer service. Your duties will include managing and training the service staff, implementing service standards, and maintaining a positive and welcoming atmosphere for guests. You will be responsible for handling customer inquiries and resolving any issues or complaints that may arise. Additionally, you will collaborate with the kitchen and bar staff to ensure smooth coordination between the front-of-house and back-of-house operations. Strong leadership skills, exceptional communication abilities, and a passion for delivering exceptional guest experiences are key qualities for success in this role. If you have previous experience in a managerial role within the hospitality industry and are committed to providing outstanding service, we would love to hear from you.

Welcome to Great American Steakhouse, a cherished member of the El Paso community since 1977! We take immense pride in being a family-owned restaurant, deeply rooted in the local area. Our mission has always been to delight our valued customers with a distinguished array of prime steak cuts meticulously sourced from the top 12% of North American cattle.
As you step through our doors, you'll be greeted with the comforting aroma of homemade bread, a true testament to our commitment to providing a warm and inviting atmosphere. To quench your thirst, our talented mixologists craft incredible signature drinks that perfectly complement your dining experience.
At Great American Steakhouse, we are passionate about creating an environment where you feel welcome, comfortable, and thoroughly satisfied. Our dedicated team is committed to ensuring that every moment spent with us is truly memorable. Join us and embark on a culinary journey that has delighted meat lovers from all corners of the country.
Come and enjoy the exceptional experience that awaits you at Great American Steakhouse!