Service Manager

United Rentals, Inc.; Elmwood Park (NJ); On-site; USD 80,665 - 120,995; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv

Paid Sick Leave

An inclusive and welcoming culture

Job summary

United Rentals, Inc. is seeking a Service Manager in its Fluid Solutions Division in the United States.

You will lead a major maintenance enterprise, hire and mentor Service Technicians, and work with the Branch Manager to build a profitable location through leadership, service and maintenance know-how. You will drive efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired, coaching the team, managing costs and budgets, and promoting safety across

Qualifications

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred.
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience.
• Extensive Equipment Fleet Maintenance and leadership experience.
• Strong knowledge of maintenance accounting and P&L.

Responsibilities

• Motivate, coach and train technicians to meet time and quality standards and follow repair processes.
• Staff location based on skills and workload to optimize efficiency.
• Oversee R&M, P&L and related costs/budget.
• Lead, plan and measure service and maintenance performance metrics.
• Oversee parts department to ensure customer service and cost control.
• Evaluate performance and provide necessary training and coaching.
• Promote safety culture via leadership, accountability and communication.

Skills

Leadership

Customer service

P&L management

Team coaching

Education

High School diploma

Trade-school degree

Bachelor’s degree

Tools

Excel

Job description

As a Service Manager with our Fluid Solutions Division, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

Compensation Range:

$80,665.00 - $120,995.00